Hey, we’re Article. 👋 Since 2013, we have been redefining the furniture industry one sofa at a time. It’s not easy; it requires solving challenging, meaningful problems. This is where you come in. As an Sales Floor Lead- Clienteling, you’ll help create exceptional customer experiences while supporting team success and driving showroom performance.
Why We Need You:
As we prepare to open our first San Francisco retail store, we're building more than a showroom. We're creating a destination where customers can experience the Article brand firsthand through genuine hospitality, meaningful connections, and exceptional service. Every interaction helps shape how customers perceive our brand, making customer experience a critical part of our success from day one.
We're looking for a customer-focused leader who can help bring this vision to life through hospitality, relationship building, product expertise, and coaching. You'll play a key role in establishing the clienteling practices, customer experience standards, and service culture that will define the San Francisco showroom experience.
Within your first few months, you'll help launch a brand-new store, build strong relationships with customers and associates, and support the development of a high-performing Home Expert team. In a year, you'll be proud to say you've helped establish a loyal customer base, increased clienteling engagement, strengthened appointment conversion, and created a showroom experience that customers remember, recommend, and return to.
About the new store:
Our store address is: 2299 Alameda St, San Francisco
Store size: 7,000 square feet
Staff size/ model: 1x Store Manager, 2x Assistant Managers, 2x Sales Floor Leads, 6x Home Experts (associates)
Hours of operation: The store is open 7 days per week, 10 am - 7 am.
Interview and Onboarding Schedule
First Interview ( June 29th- July 3rd)
A 30-minute video interview with our Talent Acquisition team to discuss your background and interest in Article.
Final Interview (July 7th - 8th)
In-person interview with the Store Manager.
What You’ll Do
You'll serve as a floor leader within our San Francisco showroom, helping build lasting customer relationships through exceptional hospitality, personalized service, and clienteling excellence. You'll partner closely with the Assistant Manager, Client Experience & Design, Home Experts, and fellow leaders to grow customer loyalty, increase engagement, and deliver a remarkable showroom experience.
Champion a hospitality-first culture by modeling exceptional customer service and personalized selling behaviors.
Build meaningful customer relationships that drive loyalty, repeat business, and long-term engagement.
Support the execution of clienteling, outreach, and appointment-setting strategies that strengthen customer connections and sales opportunities.
Lead by example on the sales floor, helping customers find the right solutions for their homes through thoughtful guidance and product expertise.
Support the team in achieving sales goals through proactive coaching, accountability, and lead generation activities.
Monitor outreach efforts, appointment bookings, and follow-up activities to ensure consistent execution.
Act as a point of escalation for customer concerns, helping resolve issues with professionalism, empathy, and care.
Coaching & Team Development
Support onboarding and development of Home Experts through real-time coaching, feedback, and role modeling.
Reinforce customer experience standards, selling behaviors, and performance expectations across the team.
Lead daily huddles focused on sales goals, appointments, outreach priorities, and hospitality standards.
Share best practices and celebrate wins to help foster a positive, collaborative team environment.
Maintain a strong leadership presence on the sales floor and serve as a trusted resource for team members throughout the day.
Partner closely with the Assistant Manager, Client Experience & Design, to execute business priorities, showroom initiatives, and customer engagement strategies.
Who You Are
Qualifications
2+ years of experience in retail, hospitality, sales, customer service, or a similar customer-facing environment.
Experience with clienteling, appointment-based selling, or customer outreach programs.
Previous experience as a keyholder, Lead, or informal team leader is an asset.
Proven ability to build strong customer relationships and deliver exceptional service.
Experience supporting sales goals, customer engagement initiatives, or clienteling activities in a retail environment.
Comfortable using point-of-sale systems, CRM tools, and retail technology.
Strong communication and interpersonal skills with the ability to build trust quickly.
Leadership & Coaching
Sets clear expectations so priorities, service standards, and responsibilities are understood.
Leads by example and encourages accountability for customer experiences and business results.
Provides timely, practical feedback that helps team members learn and grow.
Coaches associates through real-time customer interactions and selling opportunities.
Supports a positive, collaborative team environment where people can do their best work.
Must Have
A customer-first mindset and a passion for creating exceptional experiences.
Confidence building relationships and creating meaningful customer connections.
A resilient and adaptable approach in a fast-paced retail environment.
Strong sales and service instincts with the ability to influence and inspire others.
Ability to prioritize tasks, manage multiple customer interactions, and adapt to changing business needs.
Uses sound judgment to make decisions and escalate issues when appropriate.
Open availability to work weekdays, evenings, weekends, and holidays as required.
Additional Requirements
Ability to frequently move throughout the showroom environment.
Ability to lift and move merchandise up to 30 lbs independently or with team assistance.
