Cleaning Services Manager

Key Responsibilities

1. Lead the mobilisation of the College's new in-house cleaning service. 
2. Support the successful integration of TUPE-transferring staff. 
3. Establish operational procedures, cleaning specifications and quality standards. 
4. Develop staffing structures, rotas and deployment plans. 
5. Build positive relationships with staff, trade unions and College stakeholders. 

1. Directly manage Cleaning Supervisors. 
2. Provide leadership to approximately 50 cleaning staff. 
3. Conduct regular one-to-ones and performance reviews. 
4. Identify training and development needs. 
5. Promote a positive and inclusive working culture. 
6. Drive attendance, engagement and accountability. 

1. Develop a comprehensive quality assurance programme. 
2. Introduce inspection schedules and auditing processes. 
3. Produce monthly performance reports. 
4. Investigate service failures and implement corrective actions. 
5. Ensure all areas consistently meet agreed cleanliness standards. 

1. Develop strong relationships with curriculum and support departments. 
2. Respond effectively to customer concerns. 
3. Conduct customer satisfaction surveys. 
4. Act as the primary point of contact for cleaning service delivery. 

1. Ensure compliance with Health & Safety legislation. 
2. Manage COSHH assessments. 
3. Ensure safe systems of work are in place. 
4. Support infection control measures. 
5. Maintain training records and statutory compliance requirements. 

1. Manage stock levels and consumables. 
2. Control cleaning equipment inventories. 
3. Develop asset replacement plans. 
4. Ensure effective maintenance arrangements are in place. 
5. Drive sustainability initiatives. 

Skills, Knowledge and Expertise

1. Experience mobilising a new cleaning contract or bringing services in-house. 
2. Experience managing TUPE transfers or large workforce transitions. 
3. Demonstrable experience leading teams through organisational change. 
4. Experience establishing new policies, procedures and service standards. 
5. Proven ability to engage and motivate teams through periods of uncertainty. 

1. Managing large cleaning operations. 
2. Managing multiple sites or large estates. 
3. Supervising cleaning supervisors and/or team leaders. 
4. Workforce planning and resource allocation. 
5. Managing absence, performance and disciplinary processes. 

1. The successful candidate should have experience:
2. Developing cleaning audit programmes. 
3. Conducting quality inspections. 
4. Using KPI and performance data. 
5. Managing customer complaints and service improvements. 
6. Implementing continuous improvement initiatives. 
7. Benchmarking performance against industry standards. 

1. Budget management. 
2. Stock and consumables control. 
3. Procurement of cleaning materials and equipment. 
4. Monitoring labour costs. 
5. Delivering efficiencies without reducing standards. 

1. Managing cleaning equipment. 
2. Planned replacement programmes. 
3. Equipment maintenance and compliance. 
4. COSHH compliance. 
5. Chemical management systems. 

1. IOSH Managing Safely (or willingness to obtain).
2. Relevant cleaning management qualification or equivalent experience.
3. Experience managing a large cleaning operation through supervisors/team leaders.
4. Experience leading teams through organisational change, mobilisation or TUPE-related transition.
5. Experience managing cleaning quality assurance, audits and performance standards.
6. Experience managing staffing, performance, absence and employee relations matters.
7. Experience managing cleaning budgets, stock, consumables and equipment.
8. Good understanding of Health & Safety, COSHH and compliance requirements.
9. Strong leadership, communication and stakeholder management skills.
10. Ability to plan, organise and deliver services across a large and complex estate.

1. Full UK driving licence.
2. ILM Level 3 or 5 Leadership & Management.
3. Experience delivering service improvement or transformation programmes.
4. Experience within an education environment (FE, HE or schools).