Change of Tenancy Advisor
Permanent - Full Time £26,228 / yearJob Overview
Reports to: Change of Tenancy Manager
Location: Leicester Office LE3 5BZ
Working hours: Monday to Friday, 37.5 hours - Phone operating hours are 9am til 5pm however working hours can differ upon discussion with the hiring manager.
We want to expand our Change of Tenancy Team in our Leicester office due to continued success & growth. We have created an exciting opportunity for talented and ambitious people to join the change of tenancy team. We are looking for people experienced in Sales and Collections who can spot opportunities to bring value to our customer base.
You will support the Change of Tenancy department to investigate, assess, approve, or reject requests based on requirements met, offer contracts, collect payments, and book Smart Meter Upgrades to support our customer base better. This will incorporate Inbound and outbound communication as well as email to ensure we deliver the right outcome promptly.
Location: Leicester Office LE3 5BZ
Working hours: Monday to Friday, 37.5 hours - Phone operating hours are 9am til 5pm however working hours can differ upon discussion with the hiring manager.
We want to expand our Change of Tenancy Team in our Leicester office due to continued success & growth. We have created an exciting opportunity for talented and ambitious people to join the change of tenancy team. We are looking for people experienced in Sales and Collections who can spot opportunities to bring value to our customer base.
You will support the Change of Tenancy department to investigate, assess, approve, or reject requests based on requirements met, offer contracts, collect payments, and book Smart Meter Upgrades to support our customer base better. This will incorporate Inbound and outbound communication as well as email to ensure we deliver the right outcome promptly.
What We Need from Yü
Here’s a taste of what you’ll be doing:
- Investigating and verifying change of tenancy requests following process maps to determine the correct outcome is delivered and minimise risk to the business
- Taking Inbound calls from new and existing COT queries
- Assisting with recording written information on systems
- Ability to spot risks within accounts and offer remedial action
- Responding to Email queries internal and external whilst providing excellent customer service and due diligence
- Processing COT requests smoothly and efficiently and within SLA
- Managing and closing assigned account renewal opportunities, Meter Upgrades, Cash collection and Payment Plans built into your KPIs
- Developing & Learning relationship skills with key stakeholders (Internal & External)
About Yü
If you have what it takes you could be just what we’re looking for…
- Education – GCSE Grade A-C in Math & English or Equivalent
- Office 365 – Good Office 365 skills including Excel, PowerPoint & Word Physical Requirements
- Communication – Must be able to talk, listen & speak clearly on the telephone & have the ability to construct coherent written correspondence with confidence
- Ambitious – You don’t just want another job, you want a career
- Team player – You’re happy to help a fellow colleague, a strong team player & are flexible & adaptable Motivated – You have a can-do attitude & love to learn & develop new skills
- Time Management – You’re able to manage time effectively, working under pressure & managing multiple deadlines
- Friendly – You’re always polite & speak to people with respect
- Accuracy – Good level of accuracy & attention to detail