Duty Manager
Permanent - Full TimeJob Overview
We are seeking an individual with the right attributes that wants to join WFS and bring valuable skills to the business. We have an exciting opportunity for you to join our Duty Manger team at London Heathrow.
As a member of the team, you will play a crucial role in our Air Cargo Warehouse, where you will be responsible for efficiently managing the cargo operations team to deliver company targets. This individual will represent and lead a team of warehouse staff to ensure the standards required are met within the company’s guidelines rules and regulations.
As a member of the team, you will play a crucial role in our Air Cargo Warehouse, where you will be responsible for efficiently managing the cargo operations team to deliver company targets. This individual will represent and lead a team of warehouse staff to ensure the standards required are met within the company’s guidelines rules and regulations.
Your main responsibilities on a day to day basis will be:-
- Lead the office and warehouse teams to deliver customer service level expectations.
- Maintain and develop customer relations.
- Monitor and manage the daily operation to deliver expected Key Performance Indicators.
- Maximise efficient use of employee resources.
- Provide regular performance information to the management team throughout the day.
- Identify training needs and initiate required staff development.
- Review health and safety and security processes and put forward improvements where appropriate.
- Monitor company equipment to ensure it is serviceable and maintained for safe operational use.
- Conduct staff briefings and promote regular team engagement.
- Manage the Warehouse team.
To be successful in this role you will need:-
- Experience of managing on operations team.
- Ability to work under pressure to tight deadlines.
- Understanding of compliance procedures.
- Ability to work alongside other internal functions such as HR and HSSE.
Please note that if you are offered this position, you will be subject to a background check including a criminal record check, 5 year employment history and a drug & alcohol test.