Network Engineer (Onsite, with On-Call Support)

Role Summary

The Network Engineer manages enterprise network infrastructure ensuring high availability, secure connectivity, and stable operations across Satellite Office facilities and remote workers.

Key Responsibilities

• Manage Cisco LAN/WAN infrastructure

• Configure and maintain Fortinet firewall and VPN infrastructure

• Support secure remote connectivity for WFH staff

• Monitor network health using SolarWinds monitoring tools

• Perform network troubleshooting and performance optimization

• Implement firewall policies and network security controls

• Support incident escalations from Service Desk

• Maintain network diagrams and documentation

Experience

• Minimum 5 years network engineering experience

• Experience supporting BPO or contact center environments

• Experience supporting large user environments (500–1000 users)

Technical Skills

• Cisco routing and switching

• Fortinet firewall management

• VPN architecture and troubleshooting

• SolarWinds monitoring

• Network performance analysis

• Network security fundamentals

Preferred Certifications

• CCNA / CCNP

• Fortinet NSE

• ITIL Foundation