Community and Student Support Officer
Permanent - Part Time £12,559 - £14,551 / yearJob Overview
We are seeking a confident, approachable, and proactive Community and Student Support Officer to join our Pastoral Support team on a part-time basis working 27.5 hours per week. This role is term-time only, 36 weeks per annum. This is an exciting opportunity to make a real difference to learners' experiences by helping to create a safe, welcoming, and inclusive environment both on campus and within the local community. Working closely with learners, staff, transport providers, community partners, and support services, you will play a key role in promoting learner wellbeing, engagement, and success.
Key Responsibilities
- Maintain a visible presence around college sites, local transport hubs, and the surrounding community to promote learner safety and wellbeing
- Support learners to attend lessons, engage with their studies, and overcome barriers to learning
- Work closely with curriculum, learning support, security, and pastoral teams to ensure learners receive appropriate support
- Attend meetings and contribute to support plans and learner interventions
- Record interactions, concerns, and outcomes accurately and professionally
- Support recruitment, enrolment, open days, and other college events
- Assist with examination invigilation and examination procedures when required
Skills, Knowledge and Expertise
- Level 3 qualification or equivalent
- GCSE English and Maths (Grade C/4 or above) or equivalent
- Experience supporting learners, particularly those who may be disengaged from education
- Understanding of the diverse needs of learners in a further education environment
- Qualification related to supporting education in a post-16 setting
- Experience of working with community organisations and external partners
- Experience of behaviour support, conflict resolution, or pastoral support
- Previous experience within a further education or educational environment