Claims Manager
Full Time $140,000 - $150,000 / yearJob Overview
About Future Group
Future Group is not your traditional financial services company – we're a collective of super funds and services committed to changing our planet now for a better tomorrow. When you join us, you’ll become part of a team united by a clear and important mission: to lead the investment movement by advocating and campaigning for a future worth retiring into.
We are looking for someone to join our purpose-led high-growth scale-up in a Claims Manager position. The role exists to provide expert oversight and decision-making on superannuation claims, ensuring fair, consistent and compliant outcomes for members while supporting the Trustee's obligations. And the best bit, you’ll get to work with some fantastic work mates! You'll collaborate with teams across the business and work closely with insurers, administrators and other key stakeholders.
Future Group values diverse lived experience and identities, and we strongly encourage applications from people of Aboriginal and/or Torres Strait Islander backgrounds, those with caring responsibilities, from culturally and racially marginalised groups, with disabilities, who experience ageism, LGBTQIA+ individuals, and those who face social exclusion due to their social class.
We recognise that the recruitment journey may present unique challenges for trans and gender diverse folk, and we are committed to ensuring an inclusive and accessible recruitment process for all. We will happily make any reasonable adjustments to accommodate diverse needs, so if there is anything we can do to support you at any stage of your application, please let us know. For more information about DEIB at Future Group, please contact us at [email protected].
About The Role
As Claims Manager, you'll oversee the assessment and decision-making of insured and non-insured superannuation claims, ensuring outcomes align with Trustee obligations, fund rules and regulatory requirements.
We recognise that the recruitment journey may present unique challenges for trans and gender diverse folk, and we are committed to ensuring an inclusive and accessible recruitment process for all. We will happily make any reasonable adjustments to accommodate diverse needs, so if there is anything we can do to support you at any stage of your application, please let us know. For more information about DEIB at Future Group, please contact us at [email protected].
About The Role
As Claims Manager, you'll oversee the assessment and decision-making of insured and non-insured superannuation claims, ensuring outcomes align with Trustee obligations, fund rules and regulatory requirements.
You'll manage complex and disputed claims, challenge insurer and administrator decisions where required, and provide recommendations to governance forums. You'll also monitor service provider performance, prepare claims reporting and insights, identify emerging risks and opportunities, and contribute to continuous improvement initiatives.
As a senior subject matter expert, you'll provide guidance across the business on claims-related matters while helping drive best-practice claims management and strong member outcomes.
You'll love this job if
- You find superannuation opaque and frustrating, if you had the chance to revolutionise the industry to be better for people, you would
- You love sharing your ideas and seeing what happens. At this scale-up, you're not just a small fish in a big pond. Your contributions have a direct influence on our impact and how we work
- You like to be kept on your toes - change is inevitable here. You like to tackle new challenges, and maybe even discover talents you never knew you had.
- You enjoy solving complex problems, making sound decisions and navigating ambiguity.
- You're naturally curious, analytical and detail-oriented, and you build trusted relationships with a wide range of stakeholders.
- Most importantly, you're motivated by delivering fair outcomes for members.
We're looking for someone who
- Has RG146 (or equivalent) compliance and at least 5 years' experience in superannuation claims, including insured and non-insured claims as well as claims disputes (including AFCA).
- Will bring strong knowledge of superannuation law, insurance products, Trustee obligations and governance frameworks, along with experience managing complex and disputed claims.
- Believes in Future Group’s mission and has a passion for moving Australia’s money out of fossil-fuels and into renewable energy
- Believes in using the power of money to build a sustainable and equitable world
Some nice-to-haves but are not essential are:
Experience in a superannuation trustee office, legal or compliance environments, service provider management, regulatory engagement, or familiarity with APRA and ASIC claims-related requirements.
Experience in a superannuation trustee office, legal or compliance environments, service provider management, regulatory engagement, or familiarity with APRA and ASIC claims-related requirements.
Don’t tick all the boxes? That’s okay, we like thinking outside the box anyway. We value skills, passion and who you are over what you’ve done or where you’ve studied. So if this job strikes a chord, we want to hear from you!