Assistant Manager, CDD & Account Investigations
Permanent - Full TimeJob Overview
About Mox
Mox is built by and for the ones who aspire to live life to the fullest – we call them Generation Mox! The name Mox reflects the endless opportunities we can create, - Mobile eXperience; Money eXperience; Money X (multiplier), eXponential growth, eXploration… it’s all up for us to define together.
Why Mox
Everything at Mox – from our products, features, to rewards – is designed based on customer research, tailor made for your needs. We care about what customers care about, especially in data security and privacy. Data ethics is core to everyone here at Mox. Mox rewards you with an array of banking and lifestyle benefits.
What we are looking for?
Mox is built by and for the ones who aspire to live life to the fullest – we call them Generation Mox! The name Mox reflects the endless opportunities we can create, - Mobile eXperience; Money eXperience; Money X (multiplier), eXponential growth, eXploration… it’s all up for us to define together.
Why Mox
Everything at Mox – from our products, features, to rewards – is designed based on customer research, tailor made for your needs. We care about what customers care about, especially in data security and privacy. Data ethics is core to everyone here at Mox. Mox rewards you with an array of banking and lifestyle benefits.
What we are looking for?
Responsibilities
- Strong understanding on CDD standard of retail customers and account investigations, includes but not limited to Periodic and Trigger Event Review, Transaction Monitoring, Transaction Screening, Deceased and Bankruptcy handling
- Liaison with LEA and regulatory bodies for supporting on retail customers account investigations & transaction review
- Establish and ensure adherence to Departmental Operating Instruction (DOI) as well as Regulatory requirement and Bank’s policy. Review and update the DOI regularly
- Familiar with control testing such as CST/KCI/RCSA with strong sense of operational risk awareness
- Timely escalate to team lead in case of any irregularity is identified
- Prepare reports for management review on capacity and ensure the team adhere to agreed SLA
Requirements
- At least 5-year experiences in the banking industry with exposure in operations team is a must
- Tertiary education in business, Finance, Economics or related field
- Proficiency in Retail Banking CDD and AML control
- Knowledge of local regulatory requirements on deceased and bankruptcy
- Knowledge of Data Analytic tools, e.g. Tableau, AWS, Excel is a bonus
- Excel at multi-tasking, adaptability to a rapidly changing work environment and ad-hoc requests
- Open to listening and willing to explore innovative ideas
- Work well under pressure and able to work independently
- Capable of working effectively in a multicultural environment
- Proficiency in both English and Chinese
- Team management experience is highly preferred but not a MUST