Customer Finance Specialist- Automotive
Permanent - Full TimeJob Overview
At Carma, we’re more than just a car company, we’re on a mission to shake up the Australian automotive industry! As a digital pre-owned car dealership, we’re turning the car buying experience into a hassle-free, seamless journey that customers can truly enjoy. With our diverse and collaborative team managing everything from engineering to marketing and buying to reconditioning in-house, we’re powered by the best people and we’d love for you to come along for the ride.
As a Customer Finance Specialist at Carma, you’ll work across inbound conversations, proactively managing applications, overcoming objections, and confidently converting interest into approved and settled deals. This is a role for someone who understands finance, knows how to structure deals, and enjoys turning complex finance conversations into simple, positive outcomes for customers.
What you'll be doing:
- Be the trusted finance expert: confidently guide customers through tailored finance options via phone and email, making complex lending simple and transparent.
- Manage the full lending journey: from application through to approval and settlement, ensuring a smooth experience.
- Drive approvals and settlements: proactively follow up on applications, and convert opportunities into deals.
- Use your credit and lending knowledge: structure deals, assess customer needs, and match the right finance solutions.
- Overcome objections with confidence: navigate customer concerns and lender requirements to keep deals moving forward.
- Collaborate for outcomes: work closely with internal teams and lenders to problem-solve and deliver strong results.
Okay, let’s talk about you:
- You bring 1 to 3 years’ experience in automotive finance, asset finance, personal lending, or finance broking.
- You have a great eye for detail and take pride in getting things right.
- You have strong communication skills and can build trust quickly
- You’re motivated by hitting targets and closing deals.
- You thrive in a fast-paced environment where priorities can shift quickly.
You’re comfortable working across multiple systems and managing competing workflows. - You’re flexible with availability and open to weekend shifts when required.