Liability Claims Supervisor- Eastern US
Permanent - Full Time $85,000 - $92,000 / yearJob Overview
Our Story
Imagine being part of a team that’s not just shaping the future but actively driving it. At Davies North America, we’re at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.
The Liability Claims Supervisor is responsible for overseeing a team of claims professionals handling liability and casualty claims, including Bodily Injury (BI), Commercial General Liability (CGL), transportation liability, and other property and casualty exposures. This role ensures claims are handled in accordance with company standards, client expectations, and regulatory requirements while maintaining a high level of service and operational performance.
The role provides technical guidance, coaching, and leadership to claims staff while supporting effective claim resolution, quality outcomes, and client satisfaction.
Key Responsibilities
Team Leadership & Development
- Supervise and support a team of liability claims adjusters.
- Provide technical guidance and mentorship to adjusters handling bodily injury, casualty, and liability claims.
- Conduct performance reviews, coaching sessions, and ongoing training to support staff development.
- Assist with staffing, onboarding, and workload distribution across the team.
Claims Oversight
- Monitor claims handling activities to ensure compliance with company guidelines and client service standards.
- Review high-exposure or complex liability claims and provide guidance on claim strategy and resolution.
- Approve claim settlements within assigned authority levels.
- Ensure appropriate reserve setting and claim documentation.
Client & Stakeholder Collaboration
- Serve as a point of contact for clients regarding claim performance and operational questions.
- Participate in client meetings and provide updates regarding claim trends, outcomes, and performance metrics.
- Collaborate with legal counsel, vendors, and internal teams to support effective claim resolution.
Operational Performance
- Monitor team performance metrics including claim cycle time, quality assurance results, and service level agreements.
- Identify opportunities for operational improvements and implement best practices.
- Support leadership with reporting and operational updates.
Skills, knowledge & expertise
- 5+ years of claims handling experience in liability, casualty, or bodily injury claims.
- Prior supervisory or leadership experience preferred.
- Strong knowledge of liability claims handling practices and litigation management.
- Excellent leadership, communication, and decision-making skills.