Technical Support Associate (Fiber)

• Technical Support Associate (Fiber)

• A trustworthy individual. Hungry to learn and grow. Loves helping customers and making them feel comfortable even when the technology is tricky. Technically inclined and always curious how things work, especially when it comes to fiber.

• Excellent customer service skills (email, phone, chat)
• Experience with technology: Fiber, Low-Voltage Cabling, IT, AV
• A steady work history (3yrs between hops), a pleasant disposition, High EQ.

• In-Person (Not Remote or Hybrid)
• 8404 El Way, Suite 2B Missoula, MT 59808

• Full Time (40hrs/Wk) – Mon-Fri Hours TBD

• Rosie, Customer Experience Director

• Ambitious
• Curiosity
• Fun
• Integrity
• Continuous Improvement
• Partnership

Your Contribution to Cleerline:

• Initial Technical Support: Triage issue, solve if able, escalate if needed (phone, chat, email)
• Troubleshoot fiber link issues including loss budgets, connector quality, and test equipment interpretation
• Guide customers through proper fiber testing procedures and advise next steps, specifying projects and project layouts
• Maintain accurate records in our CRM

• Assist with product training 
• Develop Training Guides & Troubleshooting Docs
• Represent Cleerline in the field (events, customer visits) 

Your Experience:

• Strong understanding of fiber optic fundamentals: cable types, connector types, single-mode vs. multimode, bend radius, link loss, and testing
• Hands-on experience with fiber installation, termination, or testing in an AV, IT, or telecom environment
• Experience with CRM or ticketing systems

• Experience with fiber optic test equipment 
• Familiarity with low-voltage cabling infrastructure, structured cabling, AV Distribution systems, or network/telecom environments
• BICSI, FOA, or equivalent fiber optic industry certification
• Bilingual - Spanish is a plus!