Spa Therapist

Key Responsibilities

• To deliver treatments and whole spa experience to high standard and ensure the guests’ needs are cared for.  This means tailoring treatments where needed in accordance with Resense training.
• To ‘connect’ and communicate with your guests.  Get to know and understand them and record preferences and information as required
• To be very knowledgeable of all treatments offered and aware of any promotions on offer at any given time.
• Ensure that the handover is completed in the guest journey as per the outlined standard, follow up on treatment experience, expectations and satisfaction and act on any discrepancies. 
• Following scheduled roster and daily appointment schedule.
• Manage levels of professional stock and supplies.
  
  
  
  

Job Requirements

• Operations management.
• Financial reporting and budgeting. 
• Human resource management.
• Public relations and marketing.
• Stock and retail management.
• High levels of customer service.
• Industry analysis.
• Strong leadership skills.