Operations Manager
Permanent - Full TimeJob Overview
We are looking for a passionate and talented Operations Manager to join our team at Manchester.
The Operations Manager will be responsible in leading the team and driving success across all aspects of the Cargo Handling business at the Manchester site. You will be responsible to set the standard and drive team engagement and to continuously improve the company’s operations, seeking opportunities for initiative & contributing to the long-term success of the business.
This is an exciting opportunity to be part of a global leader in the airline cargo industry.
The Operations Manager will be responsible in leading the team and driving success across all aspects of the Cargo Handling business at the Manchester site. You will be responsible to set the standard and drive team engagement and to continuously improve the company’s operations, seeking opportunities for initiative & contributing to the long-term success of the business.
This is an exciting opportunity to be part of a global leader in the airline cargo industry.
Your main responsibilities on a day to day basis will be:
- Leading the team to ensure customer service SLA and CIQ expectations are met.
- Liaising with all stakeholders to ensure the operation performs to the highest standard.
- Establishing and maintain strong customer relationships.
- Ensuring compliance with all DfT/CAA requirements, as well as customer specifics.
- Managing internal and external audits across Safety and Security.
- Maintaining good employee relations through effective communication.
- Ensuring that company health, safety and security standards are maintained.
- Implementing local measures which help prevent employee injuries, aircraft or property damages, security and environmental incidents.
- Ensuring that all employees are trained to complete their job assignments, in accordance with company training policy.
- Ensuring they are familiar with applicable SOPs, procedures, and work rules.
- Implements preventive and corrective actions to be included in the Continuous Improvement program.
To be successful in this role you will need:
- Proven experience and delivery of results as an Operations Manager.
- Excellent organisational and leadership abilities.
- Strong communication and interpersonal skills.
- Experience in compliance management.
- Strong safety and security ethos.
- The ability to have an impact and influence the wider team and business.
- Air Cargo/Freight Forwarding experience is desirable.
Please note that if you are offered this position, you will be subject to a background check including a criminal record check, 5 year employment history and a drug & alcohol test.