Workers' Comp Claim Assistant - Reno Nevada
Permanent - Full Time $16.00 - $19.00 / hourJob Overview
Our Story
Imagine being part of a team that’s not just shaping the future but actively driving it. At Davies North America, we’re at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.
Davies North America is seeking a Worker's Comp Claims Assistant to support our claims operations team in our Reno, Nevada office. This position plays a critical role in maintaining efficient claim administration by providing clerical, administrative, and customer service support to adjusters, supervisors, and claims leadership. The ideal candidate is highly organized, detail-oriented, and able to effectively manage multiple priorities in a fast-paced claims environment.
Key Responsibilities
Claims Administration Support
- Receive and process claim notices received via phone, email, fax, and other communication channels.
- Establish new claim files and enter claim information into internal claims management systems.
- Route claim assignments to appropriate adjusters and teams.
- Maintain accurate claim documentation, records, and electronic files.
- Assist adjusters with claim-related administrative tasks and follow-up activities.
- Process incoming and outgoing correspondence related to claim files.
Mail & Document Management
- Process incoming and outgoing mail, faxes, and electronic communications.
- Upload, index, and organize claim documentation, reports, photos, invoices, and other supporting materials.
- Maintain claim registers, logs, and internal tracking systems.
- Prepare and distribute claim-related correspondence and reports.
Clerical & Administrative Support
- Perform data entry with a high degree of accuracy and attention to detail.
- Support claim teams with document preparation, scanning, filing, copying, and records management.
- Assist with check requests, payment processing, recoveries, and reimbursement documentation.
- Prepare reports and provide administrative support to claims leadership as needed.
- Coordinate office workflow activities and support special projects.
Customer Service
- Answer incoming calls and respond to inquiries from policyholders, claimants, clients, vendors, and business partners.
- Provide professional and courteous customer service while maintaining confidentiality.
- Escalate issues and urgent matters to the appropriate claims professionals.
- Support internal and external stakeholders through effective communication and timely follow-up.
Skills, knowledge & expertise
Required
- High school diploma or equivalent.
- 1+ years of administrative, clerical, customer service, or insurance-related experience.
- Strong data entry and organizational skills.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office Suite, including:
- Outlook
- Word
- Excel
- Teams
- Ability to manage multiple priorities in a deadline-driven environment.
- Strong attention to detail and commitment to accuracy.
- Professional and customer-focused approach to work.
Preferred
- Prior experience in insurance, claims administration, or a related professional services environment.
- Familiarity with claims management systems and document management platforms.
- Experience handling confidential information and sensitive documentation.
- Experience supporting adjusters or claims professionals.
Skills & Competencies
- Strong organizational and time-management skills.
- Ability to effectively prioritize work and meet deadlines.
- Excellent customer service and interpersonal skills.
- Strong problem-solving and critical-thinking abilities.
- Ability to work independently and collaboratively within a team environment.
- High degree of professionalism, reliability, and accountability.
- Adaptability and willingness to learn new systems and processes.