Spa Supervisor / Trainer

Key Responsibilities

• Daily Floor Management: Oversee daily opening/closing procedures, therapist scheduling, treatment room assignments, and appointment flow to ensure smooth operations.
• Guest Relations & Service Recovery: Act as the main point of contact for guest inquiries, feedback, or complaints, resolving issues swiftly to maintain high guest satisfaction.
• Inventory & Asset Control: Monitor stock levels of professional spa products, retail items, and linens; place orders and conduct monthly audits to minimize wastage.
• Revenue & Retail Promotion: Drive the spa team to meet retail and treatment targets by implementing promotional strategies and monitoring daily sales performance.

• Onboarding & Technical Training: Train all new and existing therapists on standard operating procedures (SOPs), signature massage techniques, body treatments, and specialized therapies (e.g., head spa or facials).
• Curriculum Development: Design, update, and maintain comprehensive spa training manuals, practical assessment checklists, and educational materials.
• Product & Ingredients Education: Conduct regular workshops on product ingredients, benefits, and proper usage to boost therapists' knowledge and confidence in retail cross-selling.
• Soft Skills & Etiquette Coaching: Train staff on luxury hospitality etiquette, consultation techniques, client handling, and active listening.

• Performance Audits: Conduct regular, unannounced treatments and service audits to evaluate therapist skills and provide constructive feedback.
• Hygiene & Safety Standards: Enforce strict sanitation, cleanliness, and health protocols across all treatment rooms, wet facilities, and communal areas in compliance with local regulations.
• Equipment Maintenance: Ensure all spa machinery (steamers, hydrotherapy units, massage beds) is regularly serviced and functioning safely.

Skills, Knowledge and Expertise

• Experience: Minimum of 3–5 years of experience in a luxury spa or wellness center, with at least 1–2 years in a supervisory, team lead, or trainer capacity.
• Licensure/Certification: A valid license or certification in Massage Therapy, Esthetics, Spa Management, or Cosmetology.
• Skills: Strong leadership, organization, and problem-solving abilities. Proficient in using Spa Management Software (POS systems) and Microsoft Office.
• Communication: Fluent in English (both written and spoken) for creating training materials and communicating with international guests. Ability to speak local languages is highly preferred.
• Personal Attributes: High emotional intelligence, excellent grooming standards, patience in teaching, and the ability to motivate a diverse team.