Traffic Controller - Fanshawe College

Key Responsibilities

• Provide exceptional, face-to-face customer service, ensuring a positive parking experience. 
• Assist customers who are unsure of payment methods or parking procedures. 
• Support customers throughout the parking entry and exit process. 
• Address and resolve customer concerns, including handling irate or escalated situations in accordance with company policies and service standards. 
• Act as a frontline representative of the company, maintaining professionalism at all times. 
• Issue parking notices to vehicles in violation of facility policies and accurately document violations. 
• Monitor and manage traffic flow within the parking facility. 
• Conduct routine lot counts and adjust parking counters as needed. 
• Assist with the coordination of ingress and egress to maintain smooth operations. 
• Maintain accurate records of lot activity, revenues, and related transactions. 
• Perform regular patrols of the parking facility, including during various weather conditions. 
• Identify and report safety hazards, equipment malfunctions, or operational issues to the Site Manager. 
• Ensure the facility is clean, organized, and free of obstacles at all times. 
• Coordinate with property security for any parking- or garage-related incidents. 
• Operate and maintain company and/or property-owned equipment during assigned shifts. 
• Maintain detailed logs of daily activities, issues, and incidents in the logbook. 
• Communicate all relevant information to supervisors and management in a timely manner. 
• Collaborate with supervisors to prioritize daily tasks and operational needs. 
• Provide suggestions and recommendations to improve parking operations and efficiency. 
• Adhere to all company policies, procedures, and site-specific requirements. 

Skills, Knowledge and Expertise

• Previous experience in customer service, parking operations, or traffic control is an asset. 
• Strong interpersonal and conflict resolution skills. 
• Detailed Oriented 
• Ability to work outdoors in various weather conditions. 
• Basic understanding of equipment operation and reporting procedures. 
• Ability to multitask and prioritize in a fast-paced environment. 

• Must be at least 18 years of age 
• High school diploma or equivalent preferred. 
• Valid Driver License with good driving record 
• Must successfully pass a background check, in accordance with company policy and applicable laws 
• Must be authorized to work in the Canada and able to provide documentation verifying eligibility, as required by law 

• Ability to stand, walk, and patrol for extended periods. 
• Ability to work in varying weather conditions. 
• Capability to handle light equipment and tools as needed.  

• This role operates primarily in an outdoor parking facility environment and requires flexibility to work various shifts, including weekends, evenings, and holidays.