Associate Manager, Operations - Madagascar

What you will be expected to do:

• Prepare inventory reports and contribute to demand planning and forecasting.
• Review operational processes, identify opportunities for improvement, and develop practical, sustainable solutions.
• Maintain accurate and timely transactions across ERP and CRM systems for operational activities.
• Coordinate warehouse and procurement activities, ensuring smooth day-to-day operations.
• Monitor operational performance against defined KPIs and highlight areas requiring attention.

• Coordinate the sourcing and management of warehouses and retail locations, ensuring inventory is maintained in line with established stock management practices.
• Monitor inventory requirements and coordinate with the Sales team to ensure product availability meets business needs and timelines.
• Coordinate regular inventory cycle counts and physical-to-system reconciliations.
• Maintain accurate inventory records and investigate and resolve variances.
• Identify potential stock risks and escalate issues to the relevant teams in a timely manner.

• Complete procurement-related transactions accurately and on time within the ERP system.
• Maintain an accurate and up-to-date database of approved suppliers.
• Develop and maintain effective supplier relationships.
• Coordinate the end-to-end procurement process, from identifying requirements through to delivery.
• Contribute to cash flow planning and forecasting related to procurement activities.
• Ensure procurement activities follow established policies, processes, and applicable requirements.

• Coordinate the import and export of products into and from Madagascar with established clearing agents.
• Manage relationships with third-party logistics (3PL) providers and monitor service delivery.
• Ensure accurate and timely system transactions for inbound and outbound logistics activities.
• Monitor logistics movements and coordinate with relevant teams to address delays or operational issues.
• Ensure logistics activities comply with applicable regulatory and documentation requirements.

• Carry out other operational activities as assigned by the Manager, Operations.
• Contribute to cross-functional initiatives that improve operational efficiency, service delivery, and customer experience.

You might be a strong candidate if you have:

• A degree from a recognized institution, preferably in Supply Chain Management, Operations Management, Procurement, Logistics, Distribution, or a related field.
• 4+ years of experience in supply chain management and operations.
• The ability to manage multiple priorities and organize work effectively in a fast-paced environment.
• Strong problem-solving skills and can assess operational processes and identify practical improvements.
• Strong data management and reporting skills, with practical experience using VLOOKUP/XLOOKUP, PivotTables, advanced Excel formulas, and large datasets.
• Practical experience working with an ERP system and other business systems.
• Strong working knowledge of Microsoft Office Suite, including Excel, Word, PowerPoint, Outlook, and Google Sheets.
• Knowledge of relevant legislation and regulatory requirements applicable to Madagascar and the wider region.
• Practical knowledge of import and export processes, transport routes, inventory management, warehousing, and distribution networks.
• Experience across business planning, procurement, warehouse operations, retail operations, and/or last-mile distribution.
• The ability to build positive working relationships with colleagues, team members, suppliers, service providers, and other external partners.
• Good communication skills and can communicate clearly and effectively, both verbally and in writing. Fluency in English is required.
• The motivation to create positive outcomes for rural and off-grid communities and finding practical solutions to customer needs.
• The ability to work effectively with limited day-to-day direction while keeping relevant stakeholders informed of progress and hindrances.