Station Assistant
Permanent - Full Time £26,320 rising to £31,706 upon completion of probationJob Overview
The Station Assistant provides comprehensive customer service and care at Nuneaton station to maximise revenue income and to help maintain a clean, safe and presentable environment . You will be responsible for the safe dispatch of trains from the platform, be the face of WM Trains in helping with customer travel queries and ensure the station is clean, tidy and safe.
If successful you may be invited to complete a short video interview. As this role is safety critical, you will then be invited to complete online psychometric testing.
Please note the anticipated start date will be early November 2026.
If successful you may be invited to complete a short video interview. As this role is safety critical, you will then be invited to complete online psychometric testing.
Please note the anticipated start date will be early November 2026.
What does the job involve?
- Working shift patterns which will include weekends, with early starts and late finishes
- Safely dispatching trains from the station platform – following strict safety guidelines
- Keeping a record of delays, train re-platforming and other events that could affect the train running plan
- Handling situations in a calm, customer focussed manner
- Conducting security checks along with health and safety check
- Providing assistance to passengers with disabilities – where required
What skills and experience do I need to do the job?
- Customer focussed – being presentable, approachable and proactive
- Comfortable managing conflict - remaining calm in difficult situations
- Great communication skills – able to flex your style to the audience
- Having flexibility – both with your hours of work and approach to work
- Be able to make decisions - based on the situation at the time
- Have good IT skills, along with a good level of maths and English
- Live within a reasonable commute of Nuneaton station – early starts and lates finishes will mean you need to be able to get to work, possibly before/after public transport is running
- For safety reasons, you need to be aged 18 or older
To ensure continuity and an effective delivery of service, successful candidates will be required to commit to a minimum 14-month period in role after achieving competence. This also includes existing colleagues who move by internal promotions and transfers. This time allows our future colleagues to support personal career development by allowing time to build strong knowledge and expertise.