Cloud Support Lead

BearingPoint Products is a product development team where every colleague contributes to our product's success end to end. That means we cover areas like Product Management, UI/UX, Engineering, Testing, and Maintenance. Innovation is the key, so you will work with cutting-edge technologies and the latest SAP technology stack (SAP UI5, ABAP Cloud with RAP, SAP HANA and many others on SAP BTP) to achieve your career goals.  As part of our team, you will work on innovative solutions and assets, in genuine partnership with market-leading clients.  

Be part of our open, supportive and inclusive culture. You will enjoy high levels of empowerment, teamwork, daily learning and knowledge sharing. Therefore, come join us and be part of the tech community inside our firm.  

We are hiring an IT Support Manager to lead the operational support of BearingPoint ETM.next EaaS solutions. In this role, you will manage a technical support team, ensure stable service for clients within the broader ecosystem, and maintain platform reliability by bridging the gap between support, product, and engineering teams.

Primary Functions and Tasks: 

• Lead the ETM.next technical support team, managing daily workloads, setting priorities, and ensuring strict SLA compliance for client issues

• Act as the primary escalation point for critical platform incidents, coordinating quick resolution between support, product, and engineering teams

• Ensure stability, performance, and reliability of ETM.next production environments

• Drive the standardization of support processes (incident, problem, change management) and promote automation where possible

• Track operational metrics to identify bottlenecks and build feedback loops for long-term product improvements

• Develop a strong understanding of the ETM.next application and support troubleshooting

We are looking for:  

• 5+ years in IT Operations, Service Desk Management, or Application Support environments

• Proven experience leading, coordinating, or acting as a Team Lead for technical support teams

• Strong background in SLA-driven environments (Incident, Problem, Change Management)

• Ability to quickly understand and work with complex enterprise applications (not only infrastructure or service management)

• Hands-on mindset with willingness to engage in application-level analysis and issue resolution

• Familiarity with ticketing and collaboration tools

• English - Fluent / German - plus

Nice-to-Have

• Experience in supporting enterprise SaaS / EaaS applications

• Exposure to SAP landscape, SAP BTP, or S/4HANA ecosystems

• Experience in customer-facing support environments

Offer: 

Compensation package: 

• Our compensation package includes a fixed salary with yearly evaluation and quarterly performance-related bonus, meal tickets, Easter and Christmas gift vouchers, as well as seniority, referral bonus, and peer-to-peer recognition.  

Health and Wellbeing: 

• Our benefits package includes extra paid vacation days, hybrid working model, quality private medical subscription for employee and their families, and gym options. 

Professional growth: 

• A learning-oriented organization with customized training paths (a mix between technical, functional and soft skills, as well as German and French language courses), certifications, valuable e-learning solution and firm-wide development programs. 

For more information, please visit: 

• www.bearingpoint.com 

• www.linkedin.com/company/bearingpoint 

• instagram.com/bearingpointromania 

• facebook.com/BearingPointRomania 

 About BearingPoint 

BearingPoint is an independent management and technology consultancy with European roots and a global reach. We help businesses transform by combining deep industry expertise with strong capabilities in strategy, operations, and technology. Dedicated SAP and Microsoft transformation units, a strong focus on AI, and outcome-based products enable us to provide tailored, innovative solutions that create measurable and sustainable value.