Program Coordinator, EMEA
Job Overview
Position Overview: We are seeking a motivated and detail-oriented Program Coordinator to support our growing EMEA eCommerce team.
On a day to day basis, this role will be responsible for helping us manage our programs, customer orders, inbounds and inventory levels, as well as occasionally assisting with customer service and pulling stock or sales data.
The ideal candidate has strong eye for detail, is resourceful and comfortable working with various complex systems and procedures.
Key Responsibilities:
E-com Product and Site Management:
Work with Program Manager, Merchandiser and E-commerce team to produce and update webstores
Create new products or categories in PIM or other relevant platforms such as Magento, Shopware or Shopify.
Order Management
Monitor flow of orders and ensure orders are fulfilled and closed in line with service level agreements.
Investigate or escalate any issues or delays or relevant stakeholders
Manual order entry may be required for some projects
Inventory Management Support:
Monitor inventory levels, ensuring accuracy across 3PL data and internal figures.
Receive stock PO’s in EBS
Cross-check received quantities against ordered quantities
Liaise with internal and external stakeholders, such as our warehouse or suppliers for stock delivery updates, discrepancies or issues.
Assist purchasing team with chasing outstanding PO’s with suppliers.
Reporting, Analytics & Insights
Pull and compile inventory or sales reports from internal systems and third-party platforms.
Manage or prepare clear, accurate reports and dashboards for Program Managers to support strategic decision-making.
Marketing & Creative
Help ideate and put together marketing campaigns, newsletter and new banner content
Knowledge of Google Analytics is a beneficial to help with marketing efforts
We occasionally have to get creative ourselves and create/correct product images in Photoshop/Canva ourselves. Knowledge of Photoshop is beneficial.