Senior Operations & Logistics Manager
Job Overview
ABOUT RIXO:
A rail of vintage dresses. A London flat. Two best friends who wanted to build the brand they couldn't find. That was 2015. Today, RIXO is six stores across London, New York, and Ireland, known for original hand-painted prints, bias-cut silhouettes, and sizing up to a UK 26. We design for every woman, every occasion, every body. The pieces are meant to be worn, loved, and kept.
ROLE OVERVIEW:
We’re looking for a commercially minded and hands-on Senior Operations & Logistics Manager to take ownership of RIXO’s global logistics and operational processes. Reporting to the Finance Director, you will be responsible for ensuring products move efficiently and cost-effectively across all channels and regions. This role is focused on execution, continuous improvement, and building scalable processes to support growth. You’ll work closely with teams across Merchandising, Ecommerce, Wholesale and Finance, as well as external partners including 3PL providers and carriers.
KEY RESPONSIBILITIES:
Supplier & Inbound Logistics
Manage inbound freight across UK, EU and US, optimising cost, speed and routing
Lead carrier negotiations and review performance regularly
Work with suppliers on shipping terms (FOB, DDP etc.) to improve efficiency and reduce cost
Partner with Production and Merchandising to understand freight and duty impact on margins
3PL & Warehouse Management
Oversee day-to-day performance of 3PL partners (UK & EU), ensuring service levels are met
Review and validate 3PL costs and invoices
Monitor storage, fulfilment, returns processes and additional charges, identifying opportunities to improve efficiency
Resolve operational issues and hold partners accountable to agreed KPIs
Wholesale Operations & Distribution
Manage and develop the Wholesale Operations team (2 direct reports), ensuring clear priorities and strong execution
Oversee the delivery of wholesale orders globally, ensuring on-time and in-full performance
Work closely with Sales and Merchandising during key delivery periods
Identify and implement improvements to enhance customer experience
Ecommerce Operations & Distribution
Oversee outbound logistics across all ecommerce markets
Monitor carrier performance and support resolution of delivery issues
Partner with Ecommerce to improve delivery options and customer experience Retail & Store Operations Support
Work closely with Merchandising to ensure timely and efficient stock movements between warehouses, stores, and head office.
Customs & Trade
Ensure compliant and efficient international shipping processes
Work with partners to minimise delays, duties and errors
Improve accuracy of documentation, classification and shipping data
Process Improvement & Strategy
Improve and streamline operational processes to support scaling
Introduce best practices across logistics and supply chain
Support international expansion by building efficient, repeatable workflows
ABOUT YOU:
5+ years’ experience in logistics or operations, ideally in fashion, retail or consumer goods
Strong understanding of global supply chain and distribution
Experience managing 3PLs and carrier relationships
Commercial mindset with a focus on cost and efficiency
Hands-on, proactive and solutions-driven
Comfortable working in a fast-paced, growing business
Strong stakeholder management and communication skills
WHY RIXO?
Hybrid working: three to four days on-site each week.
25 days annual leave plus bank holidays.
Generous staff discount across all RIXO collections plus early access to sample sales before anyone else.
Team socials that actually happen. We celebrate the work and the people behind it.
Enhanced maternity and paternity leave designed around real life, not policy minimums.
Health cash plan to cover the everyday stuff: opticians, physio, dental. The things that add up.