Customer Services Specialist (Central Europe)
Job Overview
DFDS is looking for a Customer Services Specialist for to strengthen our logistics operations and ensure excellent customer experience.
Be part of the movement – and play your part. In This Role, You Will As a Customer Services Specialist at DFDS, you will play a key role in ensuring the smooth coordination of logistics operations while acting as a trusted point of contact for our customers. You will manage the communication flow between internal teams and clients, support seamless transportation processes, and contribute to the continuous improvement of customer satisfaction and operational efficiency.
Key Responsibilities
Monitor customer operations to ensure smooth processing of documents, transportation, and information flow
Track operational changes and communicate timely and accurate updates to both internal teams and customers
Monitor customer order volumes, take proactive actions, and provide feedback to management
Participate in face-to-face meetings with customers when needed to strengthen relationships and address operational needs.
What We’re Looking For
Bachelor’s degree
Minimum 2 years of experience in logistics operations or customer service
Strong skills in customer relationship management
Hands-on experience with at least one ERP program
Fluent in English
Proficient in Excel and reporting techniques
Confident in delivering presentations and managing customer meetings
Analytical, strategic, and solution-oriented mindset
Strong communication and interpersonal skills; team player with a proactive attitude