Customer Advisor (Dutch)
Job Overview
David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Dutch speaking Customer Advisor for their office in Athens, Greece.
Position: Customer Advisor
Location: Athens, Greece
Work model: Hybrid
Employment type: Full-time
Remuneration: Base salary
DUTIES AND RESPONSIBILITIES:
Manage incoming calls, chats, messages, and emails across multiple channels
Identify customer needs and deliver effective solutions to ensure high satisfaction
Build long-term, trust-based relationships through clear and engaging communication
Provide accurate and complete information using approved tools and processes
Meet individual and team performance targets, including case handling quotas
Maintain detailed records of customer interactions and manage customer accounts
Follow internal communication procedures, guidelines, and policies.
REQUIREMENTS:
Native/fluent in Dutch both verbal and written. Fluent in English (minimum B2 level)
Strong phone handling skills with a customer-focused and attentive listening approach
Ability to adapt communication style to different customer profiles
Excellent verbal and written communication skills
Strong multitasking, time-management, and prioritization abilities.
BENEFITS:
Indefinite employment contract.
14 salaries per year
Daily meal voucher provided
Private health insurance including dental and optical care
Mobility program
Dynamic and challenging working environment
Regular employee events and team activities
Free gym access, well-being initiatives, and rooftop cinema with Acropolis views.