E-commerce Complaint Resolution Specialist
Job Overview
About Huawei
Huawei is a leading global provider of information and communications technology (ICT) infrastructure and smart devices. With integrated solutions across four key domains – telecom networks, IT, smart devices, and cloud services – we are committed to bringing digital to every person, home and organization for a fully connected, intelligent world.
At Huawei, innovation focuses on customer needs. We invest heavily in basic research, concentrating on technological breakthroughs that drive the world forward. With approximately 208,000 employees, we operate in more than 170 countries and regions.
Huawei's end-to-end portfolio of products, solutions and services are both competitive and secure. Through open collaboration with ecosystem partners, we create lasting value for our customers, working to empower people, enrich home life, and inspire innovation in organizations of all shapes and sizes.
Job Title: E-commerce Complaint Resolution Specialist
Job Location: Bucharest, Romania
The Customer Service & Order Fulfillment Specialist is a cross-functional position trained in multiple areas of the operation, including inbound processing, order fulfillment, order packaging, and customer returns processing. This role’s primary responsibility will be the safe, secure, and accurate fulfillment of online customer orders.
Main Responsibilities:
Responsible for the entire ordering process and manage the exceptions in the eCommerce order flow
Responsible for VOC management, data analysis and general reports
Coordinate and implement online promotions and campaigns
Product evaluation management
Monitor and optimize the abnormal problems of e-commerce customer complaints
Handle daily order monitoring, VOC, service KPI, optimization actions according to the daily and weekly needs, ad-hoc tasks
Requirements:
1-2 years proven experience in e-commerce
Bachelor's degree
Fluent in spoken and written English
Customer centric and proactive problem solving mindset
Ability to design, update and implement standard processes
Project management and analytical skills
Consumer law and supply chain basic knowledge
What We Offer: We offer you an exciting professional career in one of the leading and fastest growing multinational telecommunication companies, challenging work and a competitive salary package. Personal development is ensured through many training opportunities across Europe.
External contract, determined period with possibility to prolong.
Meal tickets and monthly transportation allowance.
21 days of annual leave and an additional 4 hours paid leave/month.
Keeping our employees’ healthy is important to us, therefore we offer advantageous discounts for medical subscription, discounts for sports subscriptions (WorldClass, 7Cards).
We encourage learning and professional development; through our Online Training Platform and partnership with Bookster, we facilitate the access for our employees to the newest information
Important: To be considered for this role, applicants must be eligible to work and live in the job location.
Privacy Statement:
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