Customer Service Team Member
Job Overview
The client is a leading provider of fresh produce (fruit and vegetables) supplying customers across Australia in hospitality, fine dining, healthcare, tourism, and other industries. The business operates multiple brands and facilities nationwide, with key functions such as Customer Service delivered through a centralized team supporting multiple systems and entities.
**Must be willing to work on weekends, public holidays, and a mid-shift schedule.
Role Overview
This role is part of the Group Customer Service team and provides order entry, administrative, and reporting support to sales and operations across multiple brands and platforms. Training will be conducted during Australian daytime hours.
Key Responsibilities
Accurately and efficiently process customer orders in the appropriate system
Manage assigned customer email inboxes and communication channels (e.g., WhatsApp)
Respond to customer requests and inquiries in a timely and professional manner
Provide daily administrative and operational support to the Sales team
Maintain and update product catalogues and customer-specific pantry/order lists
Generate, verify, and distribute standard customer service reports
Support ad hoc data requests and reporting needs for Sales and Customer Service
Handle inbound customer inquiries in line with service standards
Coordinate with internal teams including Sales Support, Finance, and Logistics (including dock bookings)
Place online product orders with external vendors as required
Complete daily task checklists and follow internal quality processes
Contribute to process improvements in customer service and sales operations
Qualifications & Experience
Customer-focused with strong computer literacy and ability to navigate multiple systems
Flexible with working hours, including weekends, public holidays, and team coverage when required
2–4 years of experience in customer service, order processing, sales support, or administrative roles (preferred)
Experience in food, FMCG, wholesale, or related industries is an advantage
Strong organizational skills and high attention to detail
Health, Safety & Conduct
Follow company health and safety policies and procedures
Uphold the company code of conduct and professional standards
Demonstrate respectful, professional customer interactions
Support a positive, safety-first and people-first culture