New Member Coordinator
Job Overview
Farm Owners Academy is growing, and we’re on the lookout for a superstar who thrives on the phone, loves a well-planned day, and wants to make a real difference in the lives of Australian farming families—this could be your dream role.
This is a fully remote role, we are hiring Australia-wide!
What We Offer
Remote Work – Part-time, work-from-home flexibility from anywhere in Australia.
Flexibility – Choose between a 32-hour week across 4 days or 24 hours across 3 days.
Pay - $58-60k/year FTE
Purpose-Driven Work – Be part of a mission-led company transforming farm businesses and family lives.
Onboarding & Ongoing Support – We'll set you up for success with systems, scripts, and coaching.
Professional Development – Ongoing training in communication, leadership, and personal growth.
Team Culture – Enjoy weekly team calls and annual in-person events that keep our culture strong, even while remote.
Start Date: ASAP
Applications Close: 1st February 2026 (unless the right candidate is found sooner)
About Us
Farm Owners Academy, established in 2015, is a leading education and coaching organisation that empowers farming families to develop the business skills they need to build thriving farms and fulfilling lives. We do things differently here - from our remote work environment to our focus on personal growth, all while fostering a supportive and collaborative community and team culture.
About The Role
As our New Member Coordinator, you’ll be the first friendly voice many farming families hear. This role is primarily focused on handling inbound phone calls from warm leads —people who’ve already shown interest or engaged with our wider community (e.g. participated at one of our events or a webinar).
This is not hard selling. It’s about listening deeply, asking great questions, and helping families see what’s possible with the right support. You'll help nurture interest, answer questions, and ensure each family feels genuinely supported from their very first conversation.
From time to time, you may also assist with light outbound follow-ups. All conversations are with people who know us and want to hear from us, no cold calling.
A Day In The Life Of...
Start your day from anywhere, provided you have a quiet work space and strong internet connection — check emails and plan your priorities for the day - this is absolutely key to be successful in this role!
Log into our systems and get ready to connect with farming families across Australia.
You will have 20-30 phone calls booked in your calendar each day with warm leads, these calls can be anywhere from 5-20 min long.
Follow our scripts to build rapport, ask meaningful questions, and gather key business details (e.g. size, enterprise type, challenges, goals).
Use our CRM and AI tools to capture call summaries, track data, and manage follow-ups.
Re-engage past contacts and check in with short course participants to support their next steps.
Help manage the coaching team’s calendar by ensuring consistent, balanced bookings.
Attend regular team meetings or 1:1s for collaboration and continuous improvement.
Set aside time weekly for personal development and learning—because growth matters.
What Success Looks Like
You consistently show up organised, on time, and ready to have meaningful conversations.
You love being on the phone and bring positive energy to every call.
You build trust quickly and help people feel heard, even in a short call.
You track everything, follow up promptly, and never let things slip through the cracks.
You thrive in a remote role and take ownership of your results.
Who You Are
You’ve worked in a phone based role in customer service or sales support or outbound appointment setting—and you’re great at it.
You understand and connect with the rural lifestyle—or better yet, you’ve lived it.
You are super organised, you love structure, routine, and following a well-crafted plan.
You’re naturally curious and love chatting to people—especially about their lives, work, and goals.
You’re a clear, confident communicator and know how to listen.
You’re emotionally intelligent, calm under pressure, and don’t take rejection personally.
You follow through, keep your word, and get stuff done.
You’re passionate about sales, love the rural lifestyle, and want to work with a team that’s redefining what’s possible for farm businesses—we’d love to hear from you.
Next Steps: Click ‘Apply Now’ to complete a short application form.
Sunny from Happy Humans Consulting is supporting us with this recruitment and will be in touch.
We can’t wait to meet the next passionate voice on our team.