Luggage Porter
Job Overview
Our hotel
Brown's Hotel, part of the Rocco Forte Hotels group, is London's first hotel, opening in 1832 on Albemarle Street. With a rich history, it has become a prestigious landmark, welcoming distinguished guests. Located in the heart of Mayfair, it offers easy access to Bond Street’s luxury boutiques, Dover Street Market, The Royal Academy of Arts, and independent galleries. Brown's embodies Rocco Forte Hotels' philosophy of blending local character with world-class hospitality.
Rocco Forte Hotels are a collection of iconic hotels that respects the individuality of location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.
Your key responsibilities
Join us as a Luggage Porter at Rocco Forte Hotels and enhance guests’ stays with your local knowledge and five-star service. You’ll ensure smooth luggage delivery, offer personalized recommendations, and work closely with the Concierge and Doorman teams to provide a seamless guest experience.
As a valued part of the Forte family, you will:
Deliver smooth and efficient luggage handling for guests upon arrival and departure
Provide personalized local recommendations to enhance the guest experience
Collaborate with the Concierge, Doorman, and other hotel teams to ensure seamless service
Maintain a professional and welcoming attitude at all times
Ensure timely delivery and collection of luggage to and from guest rooms
Assist with storing and retrieving guest luggage as needed
Keep the luggage area organized and secure
Anticipate guest needs and exceed expectations with a focus on exceptional service
Who We Are Looking For
We are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests. We are looking for team members who bring:
A warm, friendly, and approachable individual with a passion for guest service
Experience in a similar role, preferably within luxury hospitality
Strong communication skills and the ability to work well in a team
Knowledge of the local area and an eagerness to share recommendations with guests
Proactive, with the ability to anticipate and meet guest needs
A professional appearance and a positive, can-do attitude
Flexible and adaptable, with a commitment to delivering exceptional service
A desire to contribute to a world-class hotel experience and represent Rocco Forte Hotels with pride
Why join us at Rocco Forte Hotels?
Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.
Working with us provides access to the following perks:
Discounted rates across our collection of iconic hotels - £25/€30 per night
50% discount on Food and Beverage, 25% discount on Spa Treatments & 20% discount on Health Spa products
Extensive learning and development opportunities
Meals on duty
Social activities and events
Recognition programs & Annual awards
Pension Scheme
Season Ticket Loan / Cycle to Work Scheme
Employee Assistance Programme
Ready to take your next step in your career?
Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.