Services Owner Expert
Job Overview
About Justera Group
Justera Group AB is a leading Swedish IT consulting firm with great experience specializing in building high-performing technology teams and delivering end-to-end IT solutions. Led by dynamic female executives, Justera Group focuses on helping businesses harness the power of digital technologies to continuously evolve in today’s rapidly changing economy. The company has deep expertise in IT consultancy, software development, and recruitment services, providing clients with purpose-driven, well-trained consultants who consistently deliver efficient and effective results. Justera Group manages the entire talent lifecycle, from hiring to ongoing management, ensuring the right fit for each project on time and within budget. With their strong commitment to quality, collaboration, and client success, Justera Group is a trusted partner for technology innovation across Sweden.
About the Role:
We are seeking an experienced Services Owner Expert to support the development, commercialization, and scaling of service-based offerings within the marine industry. The assignment focuses on strengthening aftermarket services, developing scalable service contract concepts, establishing monitoring processes for connected assets, and supporting the global rollout of digital connectivity services.
The ideal candidate combines strong strategic business development capabilities with hands-on execution experience in service management, digital services, commercialization, and B2B business models.
The primary focus of the assignment will be the development and implementation of service contracts, with additional responsibility for connected vessel monitoring processes and connectivity service go-to-market activities.
Key Responsibilities:
1. Service Contracts – Strategy & Concept Development
The consultant will lead the development of a scalable and market-adapted service contract offering, including:
Conduct market analysis and identify customer opportunities.
Understand customer needs, willingness to pay, and value drivers.
Analyze dealer requirements, incentives, business models, and operational needs.
Define service contract concepts, with focus on dealer-owned service contracts.
Develop segmented service offerings based on customer profiles and requirements.
Create business cases including:
Revenue models
Profitability analysis
Growth assumptions
Scenario evaluations
Investment considerations
Assess alternative operating models, benefits, risks, and dependencies.
Evaluate impacts on existing processes, systems, architecture, and data requirements.
Define and initiate a Minimum Viable Product (MVP) approach focused on rapid market implementation.
Establish frameworks, templates, and guidelines enabling local teams and partners to independently commercialize service contracts.
2. Monitoring Processes for Connected Assets
The consultant will establish and improve operational processes for monitoring connected vessels and digital services.
Responsibilities include:
Define monitoring processes and ways of working for central and local teams.
Align roles, responsibilities, expectations, and operational ownership.
Develop and maintain monitoring protocols as new data capabilities become available.
Identify process improvements and operational efficiencies.
Facilitate collaboration between monitoring teams to:
Review performance
Share insights and learnings
Identify recurring challenges
Capture improvement opportunities
Translate operational needs and feedback into development requirements.
Support communication activities and change management related to monitoring services.
3. Connectivity Services – Go-to-Market & Commercialization
The consultant will support the commercialization and scaling of connectivity-based services through:
Define go-to-market strategies, launch plans, and sales approaches.
Identify priority markets, target segments, and rollout timelines.
Develop value propositions for different customer groups.
Support creation of sales, marketing, and dealer enablement materials.
Prepare materials supporting:
Pilot programs
Market activation
Large-scale rollout
Dealer adoption
Plan and execute pilot initiatives.
Identify adoption barriers and develop mitigation actions.
Ensure markets have the required tools, processes, and capabilities to execute.
Establish feedback loops for continuous improvement.
Define KPIs and performance tracking structures.
Requirements:
The successful candidate should have:
10+ years of relevant professional experience.
Strong background in service management, business development, and strategic execution.
Proven experience developing business plans, commercial models, and business cases.
Experience with process development, commercialization, and go-to-market strategies.
Understanding of digital services, connected products, and data-driven business models.
Experience working with aftermarket services or lifecycle-based offerings.
Experience with B2B environments and indirect sales models, preferably involving dealer or partner networks.
Strong analytical capabilities with the ability to translate insights into actionable business outcomes.
Experience engaging with senior stakeholders and leadership teams.
What We Offer:
A dynamic and innovative workplace driving advancements in cutting-edge robotic technologies
The opportunity to collaborate with talented cross-functional teams on meaningful and impactful projects
Competitive compensation and comprehensive benefits package
A supportive culture that fosters continuous learning, growth, and professional development
Flexible hybrid working model for an optimal work-life balance
25 days of annual leave to recharge and relax
An annual wellness allowance of 3,500 SEK to support your health and wellbeing