Customer Service Representative (Dutch)
Job Overview
David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Dutch speaking Customer Service Representative for their office in Larnaca, Cyprus.
Position: Customer Service Representative (Dutch)
Location: Larnaca, Cyprus
Work model: On-site
Employment type: Full-time
Remuneration: Competitive salary package
DUTIES AND RESPONSIBILITIES:
Provide high-quality customer support to users via phone, email and live chat
Assist customers with account-related, technical and platform-related inquiries
Support users with password resets, payments and general account management queries
Troubleshoot technical issues and provide clear, solution-oriented guidance
Maintain a professional and customer-focused approach across all interactions
Accurately document customer interactions and relevant case information
Escalate complex or unresolved issues to the appropriate internal teams
Meet defined quality, productivity, customer satisfaction and attendance targets.
REQUIREMENTS:
Native or fluent Dutch speaker
Fluent English
Completed secondary education
Previous customer service experience is an advantage
Good computer and technology skills
Strong communication and customer interaction skills
Good problem-solving abilities
Ability to multitask and work effectively under pressure
Friendly, reliable and customer-oriented approach
Clean criminal record
Willingness to relocate to and work on-site in Larnaca, Cyprus.
BENEFITS:
Unlimited performance-based bonus linked to KPIs
Relocation package for candidates moving to Cyprus
International working environment
Training provided
Opportunity to gain experience within a global gaming customer support environment and many more!!