Key Accounts Executive (Corporate Customers Support)
Job Overview
Job Summary
We’re a world-leading smart mobility SaaS tech company with over 2,500,000 subscribers across 24 countries. Our teams are collaborative, vibrant, and fast-growing, and all team members are empowered with the freedom to influence our products and technology.
Are you customer-centric, passionate and strategic? Do you take ownership, embrace challenges and love solving customer operational problems using technology?
We’re looking for an Key Accounts Executive (Corporate Customers Support) who is looking for a strong career progression in a leading Software-as-a-Service company.
Responsibility
Manage and maintain relationships with existing customers.
Proactively contact clients to introduce and explain the latest products, features, and services.
Ensure customers fully understand and maximize the value of their current packages.
Identify upselling and cross-selling opportunities within the existing client base.
Provide consultative support to help customers optimize usage of our platform and services.
Address customer queries, concerns, and service-related issues in a timely and professional manner.
Collaborate with internal teams (e.g., Support, Operations, Product) to resolve client matters effectively.
Maintain accurate records of customer interactions and updates in the CRM system.
Achieve retention, engagement, and revenue growth targets.
Requirements
Diploma or Degree in Business, Marketing, Communications, or related field.
1–3 years of experience in account management, customer success, or sales (preferred).
Strong communication and interpersonal skills.
Ability to build rapport and maintain long-term client relationships.
Customer-centric mindset with a consultative approach.
Self-motivated results-driven, and able to work independently.
Comfortable making outbound calls and conducting client follow-ups.