Admin Operations ( Scheduler Officer)
Job Overview
We are a world-leading smart mobility SaaS company with over 2 million subscribers across 23 countries. We are currently seeking an Operations Admin (Scheduler) to join our growing team. Our work environment is collaborative, dynamic, and fast-paced, where every team member is encouraged to share ideas that drive innovation and efficiency.
Key Responsibilities
CCoordinate and manage the scheduling of GPS tracking unit installations for customers.
Liaise with internal departments to ensure smooth and efficient fitment operations.
Maintain and update the fitment scheduling system, ensuring accurate data entry and reporting.
Monitor and report fitment progress to ensure timely completion.
Proactively identify and resolve scheduling conflicts or operational issues.
Maintain accurate and up-to-date records of all fitment appointments and statuses.
Proactively monitor the OTRS ticketing system to ensure timely ticket handling, minimize pending cases, and maintain response and resolution performance in accordance with Service Level Agreements (SLAs).
Ensure compliance with company policies and procedures related to scheduling operations.
Deliver excellent customer service to maintain high satisfaction levels.
Qualifications
Conversational level of English proficiency.
Minimum Diploma (D3) or equivalent qualification.
At least 2 years of experience in scheduling, dispatching, or a related field.
Strong computer literacy, including experience with scheduling or CRM systems.
Excellent organizational and time management skills.
Detail-oriented, accurate, and capable of multitasking effectively.
Strong communication skills, with the ability to engage effectively with customers and stakeholders at all levels.
Able to work both independently and collaboratively in a fast-paced, deadline-driven environment.