Delivery Manager

About the Role:

We are seeking a client-focused Delivery Manager to join our dynamic team at Abacus Insights. In this role, you will act as the primary delivery owner for assigned clients, guiding them through the full lifecycle of solution delivery and ensuring measurable business impact. You will have the opportunity to shape how Abacus creates value for clients, modernize delivery practices with automation and GenAI tools, and build trusted relationships across client and internal teams. As part of a rapidly growing company at the intersection of healthcare and technology, you will influence process improvements, champion transparency, and drive operational excellence.

You will lead client conversations, clarify business priorities, understand use cases, and coordinate with Implementation PMs, Client Success Directors (CSDs), Product and Engineering to align scope, timelines, and capacity. This is an exciting opportunity to make a direct impact on client outcomes, delivery quality, and the future of healthcare data.

Location Requirement: This role is primarily remote; however, candidates must reside in the Pacific Northwest and be within driving distance of Portland, OR. Occasional onsite presence at the client’s headquarters in Portland, Oregon will be required.

You Will:

Strategic Leadership

• Act as the primary delivery owner for assigned clients, managing end-to-end delivery outcomes.
• Proactively identify opportunities to create value beyond the contract, strengthening client partnerships.

Operational Excellence

• Align scope, timelines, risks, and capacity across Implementation PMs, CSDs, Product, and Engineering, driving cross-team collaboration and accountability.
• Own forecasting, capacity asks, and resource planning for the account, partnering with offshore teams to optimize resource allocation.
• Ensure compliance with stage-gates, SOWs, change requests, and delivery governance.
• Leverage automation and GenAI tools to streamline reporting and improve transparency.

Program Delivery

• Maintain account-level delivery plans, RAID logs, and ensure cross-team alignment on priorities and risks.
• Drive delivery execution, unblock teams, escalate proactively, and ensure commitments are met.
• Run regular client governance, status meetings, and risk/issue reviews, maintaining a strong client presence and trust.
• Manage delivery-related escalations and represent Abacus in all delivery forums.

Client Centricity

• Lead client conversations, clarify business priorities, understand use cases, and translate them into delivery expectations.
• Champion client feedback loops to enhance satisfaction and retention.

Stakeholder Management

• Coordinate closely with Implementation PMs to ensure all project management (task tracking, Scrum ceremonies, day-to-day execution), while you retain ownership of client relationships, strategic decisions, and critical thinking onshore.
• Partner with CSDs on commercial strategy and monitoring client engagement.
• Align internal teams (Product, Engineering, Delivery) with client objectives and value metrics.

Performance Metrics & Analysis

• Delivery Manager Key KPIs:
  • High quality delivery of all products and services.
  • On-time delivery of committed milestones.
  • Zero surprise escalations.

What We're Looking For:

• 10+ years of progressive experience in program, project, or delivery management within enterprise software, SaaS, or healthcare technology environments.
• Demonstrated success managing complex client relationships, with a proven ability to deliver measurable business outcomes and value.
• Ownership mentality—takes accountability for outcomes and drives forward motion even in ambiguity.
• Strong technical aptitude to engage with engineering, product, and client teams on solution design, delivery, and troubleshooting.
• Experience coordinating onshore/offshore delivery models, including partnering with Implementation PMs and managing resource allocation across global teams.
• Advanced proficiency with Smartsheet and project management using Waterfall methodology.
• Exceptional verbal, written, and presentation skills to distill complex topics for executive and technical audiences.
• Strong negotiation, conflict resolution, and escalation management skills—comfortable navigating difficult conversations and maintaining trust.
• Deep client empathy—able to put yourself in the client’s shoes, anticipate needs, and advocate for their success.
• High emotional intelligence to build trust, influence decisions, and foster strong relationships with clients and internal teams.
• Strong critical thinking and problem-solving skills to synthesize information, assess risks, and make sound decisions under pressure.
• Unwavering commitment to transparency, integrity, and continuous improvement.
• Comfortable working in a fast-paced, growth-stage environment with evolving priorities.
• Bachelor’s degree or higher in a relevant field (Business, Technology, Healthcare, or related discipline.)
• Healthcare industry experience – 2+ years.

Bonus Points:

• Healthcare payer industry experience
• Experience managing cloud-based technology projects
• Experience on any level with Snowflake or Databricks
• Experience with advanced Smartsheet capabilities
• PMP certification
• MBA or advanced degree in Business/Technology