Job Overview
- Own and manage 5-10 enterprise customer relationships from a technical perspective
- Act as trusted advisor for platform usage, integration best practices, and architecture decisions
- Translate complex customer requirements into actionable feature requests and influence the product roadmap
- Map business needs to product features and drive proactive adoption
- Coordinate technical escalations with solution engineering, support, and product teams
- Lead technical QBRs, integration reviews, and roadmap alignment workshops
- Monitor platform health, usage, and KPIs, recommending improvements
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