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Expert Customer Success Manager – Retail Media (all genders)

Posted July 17, 2026
Full-time Associate

Job Overview

  • Act as a strategic consultant for our key fashion brand partners by translating campaign and performance data into actionable recommendations and long-term growth strategies
  • Serve as the go-to expert for our Retail Media platform, advising on topics such as attribution models, algorithms, KPIs, APIs, data exports, and new product features
  • Enable our Account Management teams through trainings, best practices, and ongoing knowledge sharing while supporting complex client workshops, performance reviews, and strategic business discussions
  • Create compelling presentations, business cases, and strategic narratives for annual business reviews, product launches, and executive-level customer meetings
  • Gather customer feedback and market insights to define product requirements in close collaboration with our Commercial Development team and help shape the future of our Retail Media offering
  • Drive the adoption of new products and features across our partner portfolio by ensuring a seamless rollout and effective customer enablement

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