Quality Assurance Manager

Position Summary

We are seeking a QA Manager to lead our Spanish-speaking Quality Assurance team based in El Salvador. This role is responsible for overseeing day-to-day quality assurance operations, ensuring consistent quality standards, and serving as the primary point of contact between the local team and U.S.-based leadership. The ideal candidate combines strong QA fundamentals with excellent client-facing communication skills and fluency in Spanish.

Key Responsibilities

• Lead and manage the Spanish-speaking QA team in El Salvador, providing day-to-day direction, coaching, and performance management.
• Oversee quality assurance processes, standards, and workflows to ensure consistent output across the team.
• Serve as the primary liaison between the El Salvador QA team and the Founding Partner, ensuring clear and timely communication across time zones and cultures.
• Communicate effectively with clients and stakeholders regarding quality standards, project status, and issue resolution.
• Identify quality trends, gaps, and areas for process improvement, and implement corrective actions as needed.
• Support onboarding and training of QA team members on processes, tools, and quality standards.
• Prepare and present quality reports and metrics to the Founding Partner.
• Perform other ad-hoc projects as assigned by the Founding Partner.
• Work alongside the El Salvador-based Sales Manager to support cross-functional alignment.