Student Success Coordinator Geo

About Academy of the Digital Industries

ADI was born out of a simple need: we couldn’t find enough professionals with the right digital skills, so we decided to train them ourselves. 

What started in 2018 as a grassroots initiative in Tbilisi has evolved into a global Edtech platform with over 30,000 alumni. 

Our programs are built by experts, designed around real world demands, and delivered in an environment of collaboration, curiosity, and growth.

In 2023, we partnered with Tether to take our mission global, expanding access to practical, career-boosting education for learners everywhere. Today, we’re building the next generation of digital professionals: marketers, designers, coders, and creators who don’t just want a job, they want to make an impact. 

We’re guided by values we truly live by: putting people first, staying curious, doing excellent work, and taking ownership. 

And we’re just getting started.

Role Overview

The Student Success Coordinator plays a key role in making sure students feel supported, engaged, and connected throughout their learning journey. This position manages daily interactions, facilitates communication between mentors and students, and drives community initiatives, all while ensuring seamless course delivery and a high level of student satisfaction.

Combining operational coordination with a strong human touch, the Student Success Coordinator manages student support efforts, oversees course launches, and leverages feedback and data to continuously enhance the learning experience.

Main Responsibilities

• Assist with course scheduling and planning, managing timetable adjustments, and ensuring the seamless delivery of 15 to 25 courses.

• Oversee the progress of offline Workshops and ensure their smooth execution.

• Provide administrative support as needed, including handling documents, records, and communications to ensure processes run smoothly.

• Act as the primary contact for students throughout their courses, providing technical support and guidance on study materials, ensuring a smooth experience.

• Offering non-academic support in the areas of time management, study tools/strategies, tips for success through drop-in or 1-1 sessions. Additionally, being available for extension requests and deferral/withdrawal discussions if necessary.

• Encouraging students to connect with one another for peer-peer support, discussion, and collaboration.

• Facilitating communication between students and mentors in between live classes and ensuring timely communication with students in the event of urgent updates or disruptions.

• Respond to student inquiries and support requests via Slack, email, and phone within the defined SLA.

• Provide live chat, phone, or email support to quickly resolve technical or academic concerns, including guidance on the LMS, online platforms, and other digital tools used by students.

• Escalate issues that require technical support to be resolved.

• Ensure that grades are uploaded to the LMS in a timely manner, and follow up on any grade queries from students.

• Updating the LMS and CMS with updated student information (address, phone number, email address).

• Forwarding students who are interested in completing additional courses to the Sales team.

• Drive student engagement by organizing initiatives such as polls, events, challenges, and interactive content.

• Foster positive and engaging interactions between students and ADI representatives.

• Regularly collect and analyze feedback from students and mentors, sharing insights with stakeholders to enhance the learning experience.

• Coordination with Mentors and other internal teams to ensure aligned processes.

• Deliver data-driven reports (attendance rate, satisfaction surveys, support requests) to the Team leader.

• Initiating, monitoring, and managing the video recording process for Workshops (ensure proper audio and screen capture).