Junior Application Management Engineer

Our client is a leading European retailer with a strong digital footprint in the supply chain and logistics sector. Partnering with Accesa, the client focuses on optimizing business-critical applications and ensuring seamless end-to-end processes. Through continuous monitoring, data accuracy, and proactive issue resolution, we help the client maintain operational excellence and reliability across their digital ecosystem.

Responsibilities:

Proactive Monitoring → Ensure via proactive work that the store databases are error-free and the data is correct.

Incident Triage → Apply ITIL Incident & Request Management principles in categorising, prioritising, or escalating issues to the right resolver teams when the situation calls for it.

Daily Operations → Handle business processes independently, including error handling, performance tuning, and Supply Chain services.

Database Management → Perform daily tasks on the databases with the help of SQL statements.

Collaboration Hub → Act as the communication bridge between involved IT departments and business departments within a 2nd & 3rd level support setup.

Documentation Maintenance → Check and update the existing documentation, according to the use cases.