Senior Capability Manager

We are looking for an experienced Capability Manager to oversee a talent pool of approximately 50–60 people within a Chapter Stream. The role ensures integrated workforce management, delivery readiness, and employee engagement, balancing business objectives with individual aspirations. 

Responsibilities:

Business & Staffing:

• Bench & Staffing Management: Anticipate and manage bench-related risks, identify available or transitioning employees, and ensure efficient allocation across projects
• Skills Alignment: Ensure development and skills mapping are aligned with upcoming project demands to maximize readiness and performance outcomes
• Staffing Collaboration: Actively contribute to staffing discussions, recommend optimal team compositions, and balance cost-effectiveness with technical excellence
• Performance & Delivery Feedback: Provide input to Tribe Leads and Project Managers on delivery impact, performance gaps, and skill alignment
• Commercial Awareness: Drive project efficiency by monitoring rate-to-role fit and ensuring staffing decisions support profitability and capability match

People Leadership & Growth:

• Career Development: Mentor and support employees through personalized development plans, goal setting, and continuous learning opportunities
• Performance Management: Lead the full performance lifecycle including 1:1s, evaluations, PIPs, and salary discussions
• Employee Engagement: Actively monitor eNPS/Officevibe feedback, foster inclusion, and address early signs of disengagement to maintain morale and retention
• Conflict Resolution: Mediate issues between employees and project stakeholders, ensuring a fair and constructive outcome
• Hiring & Onboarding: Participate in recruitment processes, validate technical fit with Chapter Stream Leads, and ensure smooth transitions into projects
• Culture & Values: Act as a company ambassador, promoting values, initiatives, and community involvement to strengthen team engagement

Operations & Governance:

• HR Data & Systems: Maintain accurate records in HR systems regarding skills, staffing, and growth plans
• Process Compliance: Follow governance processes for people, financials, and staffing to ensure consistency and quality
• Reporting & Insights: Provide regular updates to Chapter Area Managers and Chapter Stream Leads on team dynamics, risks, and morale trends
• Budget Oversight: Manage labor costs, bench-related expenses, hiring decisions, and learning investments responsibly
• Workflow Optimization: Continuously improve processes, reporting, and team workflows to increase efficiency and impact

Accountabilities:

• Attrition Management: Maintain a reasonable attrition level, ensuring alignment with established company targets and proactively addressing retention risks
• Employee Engagement: Safeguard and improve eNPS scores within the assigned talent pool by fostering motivation, trust, and continuous feedback
• Delivery Readiness: Ensure optimal allocation and workforce readiness so that the team can meet current and future delivery demands
• Career & Opportunity Balance: Provide employees with project opportunities that balance business objectives with individual aspirations, driving both satisfaction and performance