Senior Product Owner

The Senior Product Owner is responsible for defining, managing, and delivering internal product and process requirements that enable and optimize the company’s daily operations. The role ensures a transparent, structured, and prioritized product backlog while maintaining strong alignment with all internal stakeholders. This position works at the intersection of product ownership, business analysis, and operational support—guiding internal applications and tooling through discovery, development, integration, adoption, and ongoing lifecycle improvement.

Primary Client: Internal functions, business process owners, and end users relying on internal applications and tooling to run operational processes effectively.

Responsibilities:

Requirements discovery, business analysis & validation

• Facilitate Discovery Workshops to analyze current processes (AS-IS) and define optimized future processes (TO-BE) across business domains.
• Apply diverse requirements-elicitation techniques to capture, structure, and validate functional, non-functional, and process-related requirements.
• Evaluate business needs against existing products, internal tools, and market solutions to determine the optimal approach (reuse, configure, or build).
• Document detailed process flows, user journeys, and system interactions to support product and operational decision-making

Backlog management, prioritization & roadmapping

• Define, maintain, and prioritize a comprehensive product backlog that reflects business priorities, risk, dependencies, and operational constraints.
• Build and manage product roadmaps aligning business objectives, application evolution, and delivery planning.
• Drive decision-making using value, impact, cost-of-delay, and process-criticality considerations.

Feature planning, solution definition & supplier collaboration

• Translate complex requirements into clear user stories, acceptance criteria, and test scenarios.
• Ensure alignment of internal solutions with the broader tooling ecosystem and operational processes.
• When engaging external solution providers, prepare detailed requirement packages and validate delivered configurations against expected outcomes.

Stakeholder collaboration, change enablement & adoption

• Collaborate closely with internal stakeholders, business process owners, and users to ensure clarity, alignment, and adoption of new capabilities.
• Organize UAT cycles, facilitate validation sessions, and consolidate findings into actionable improvement items.
• Lead change enablement activities: documentation, tutorials, training, communication, and adoption tracking.
• Act as the primary contact for internal users, ensuring structured support and clear communication throughout the product lifecycle.

Operational support & process optimization 

• Provide continuous application support, investigate issues, coordinate fixes, and ensure sustainable long-term use of the tools.
• Analyze recurring issues or gaps and translate them into improvement requests or product enhancements.
• Ensure all product and process artefacts are kept accurate and up to date within the internal governance framework.