Tribe Lead (Delivery Manager), 24 months contract

The Tribe Lead’s responsibilities focus on driving actions that secure profitability, enable sustainable services, and ensure delivery excellence across the Tribe’s project portfolio. 

This is a 24 Months, fixed-term contract.

Business 

• Profitability - Monitor direct margin across the Tribe’s projects, track performance, and take corrective actions when delivery capacity and financial results are not aligned. 
• Conversion - Convert SQL30 opportunities into delivery engagements aligned with customer expectations. 
• Industry Knowledge - Ensure industry knowledge acquisition and retention within the Tribe. 
• Drive revenue growth with Business Development and Client Management, and support revenue retention with Client Partner for existing customers. 
• Sustainable Business Model – actively identify and shape opportunities for Consultancy and Services, partnering with BizTech Consultancy, Business Development, and Client Management to transition from FTE-based work toward Services-led engagements. 
• Customer satisfaction – engage regularly with clients, review project outcomes, and ensure feedback is collected, acted on, and reflected in improved delivery performance, measured through the cNPS objective. 

People 

• Functional staffing accountability – define project staffing needs, validate role fit, and ensure people are briefed on customer expectations and outputs, in collaboration with Chapter Capability Managers. 
• Monitor team satisfaction - through the Team Mood Score, ensuring risks to engagement and motivation are identified and addressed. 
• Plan succession for critical roles - within the Tribe and projects, ensuring continuity of delivery and reducing dependency on single points of failure. 
• Feedback and competence alignment – provide structured feedback to Chapter Managers on individual delivery performance, highlight skill gaps, and signal competence needs for recruitment or development. 

Operations 

• Delivery excellence – oversee project setup and execution, ensure risks are identified and mitigated early, and verify that Chapter best practices, processes, and tools are consistently applied  
• Ensure continuous forecast accuracy and actively contribute to the budgeting exercise at Tribe level. 
• Maintain a growth continuity plan for the Tribe, including preparation and support for a potential Tribe split when it reaches the defined threshold. 
• Act as the delivery escalation point for clients, ensuring issues are addressed and resolved in alignment with customer expectations and project objectives. 
• Operational efficiency – maintain accurate portfolio reporting, align pipeline with available capacity, and drive continuous improvements to optimize resource utilization and delivery outcomes (measured through Operations KPIs: RAG Status, Delivery Markers, Client Success Stories)