Senior Workplace Engineer with German

Our client is a trusted partner in the financial-banking sector in Germany, both in the public and private sectors who offers services for over 150,000 banking workstations and for more than 4,500 employees. It covers over 60% of banking sector in Germany.

Responsibilities

• Ensure optimal performance, uptime, and reliability of Microsoft 365 services, with primary focus on Office 365 Apps and the end-user productivity experience.
• Provide Level 2/Level 3 support for Microsoft 365 desktop applications including: Outlook, Word, Excel, PowerPoint, OneNote, Access (where applicable)
• Diagnose and resolve application crashes, performance issues, startup failures, add-in conflicts, and configuration problems.
• Plan and execute Office Apps upgrades, patches, and feature rollouts, including compatibility testing and user impact assessment, to keep services current and aligned with business needs. 
• Implement and maintain security and compliance controls to protect M365 services from unauthorized access and support organizational standards.
• Manage and resolve support tickets via ITSM tools, prioritize tasks against SLAs, and maintain knowledge base documentation for recurring issues and standard procedures. 
• Collaborate with Security, Infrastructure, and Service Desk teams, and provide technical guidance to L1/L2 engineers on Office Apps topics.