Client Partner Lead (Manufacturing & Multi Industry)

As a Client Partner Lead for the Manufacturing & Multi-industries segment, you will own the strategy, revenue goals, and client relationships across your portfolio. You’ll build and maintain long-term partnerships, ensure client satisfaction, and drive account growth. In this role, you’ll guide a team of Client Partners, supporting them in developing account strategies, sharing industry insights, and meeting performance goals in line with Accesa’s 5-star customer experience standards.

Working cross-functionally with Sales, Marketing, Delivery, Presales, Legal, and Finance, you’ll help shape the strategic direction of our initiatives in the Manufacturing & Multi-industries space.

Responsibilities:

1. Industry Strategy and Market Leadership

• Define and drive the Manufacturing & multi-industries vertical strategy, aligning with market trends, regulations, and technologies.
• Act as a thought leader, representing Accesa in external forums and shaping industry positioning.

2. Client Relationship Management and Growth

• Own strategic client relationships, ensuring proactive communication, issue resolution, and strategic alignment.
• Develop and maintain client plans that focus on long-term growth, cross-sell/upsell opportunities, and pipeline management

3. Sales Enablement and Commercial Oversight

• Oversee sales and proposal development, ensuring offers are aligned with client needs, profitability targets, and compliance.
• Partner with Delivery to manage project scope, pricing, and overall account profitability.

4. People Leadership and Talent Development

• Lead and coach a team of Client Partners, building capabilities in strategic account management and consultative selling.
• Drive performance through clear goals, feedback cycles, and professional development.

5. Operational Excellence and Governance

• Manage budgets, ensure accurate CRM reporting, and foster a data-driven approach to decision-making and forecasting.
• Implement continuous improvement based on client feedback and internal evaluations

6. Client Satisfaction and Strategic Stakeholder Engagement

• Monitor and improve client satisfaction metrics, facilitating executive-level reviews and governance sessions.
• Support delivery handovers and turn satisfied clients into advocates through references and co-marketing.