20 5 Junior Application Management Engineer

We are looking for an Application Support specialist who can help us analyze and solve potential problems that can occur.

As an Application Support specialist, you will have the opportunity to be part of a leading team of App Support specialists and work on projects that make an impact on business.

The team is working in rotation on the following 3 shifts:

• Morning shift 07:00-15:30
• Afternoon shift 11:30-20:00
• Night shift 18:30-03:00

Responsibilities

• Ensure Infrastructure Availability → You'll be responsible for keeping the Pega application up and running across all environments, from development to production, supporting system reliability.
• Manage and Optimize AWS Services → Ensure application availability and performance by addressing performance issues, ensuring service uptime and keeping all integrated and third-party services up to date and secure.
• Coordinate and Execute Daily Deployments → Handle daily deployments across multiple environments, incorporating updates and fixes from the development team to keep systems stable and aligned with the latest code changes.
• Troubleshoot and Resolve Incidents → When issues arise, you’ll investigate, identify root causes and implement fixes on a timely matter to restore service functionality. Collaborate closely with developers through incident reviews and task force meetings to prevent recurrence.
• Support DevOps Best Practices → Use tools like Jenkins or GitLab CI/CD to manage configuration and support a fast, reliable deployment workflow.
• Monitor and Maintain System Health → Set up and maintain monitoring tools such as Dynatrace and PDC to track performance, detect issues early and support stability and scalability.