IT Analyst - ATM's and Cards

The IT Analyst - ATM's and Cards at Access Bank PLC will be responsible for the management and support of the bank's ATM and card-related systems. This role involves overseeing the end-to-end operational efficiency and functionality of ATM services, ensuring that all transactions are processed accurately and securely. The analyst will also collaborate with cross-functional teams to implement enhancements and resolve issues related to ATM and card operations.

Key Responsibilities

1. Monitor and maintain the bank’s ATM network, ensuring maximum uptime and availability.
2. Troubleshoot and resolve incidents related to ATM and card processing systems.
3. Coordinate with vendors and service providers to ensure effective maintenance and support of ATM machines.
4. Analyze transaction data to identify trends and potential issues.
5. Assist in the design and implementation of new card products and features.
6. Ensure compliance with regulatory requirements and internal policies regarding ATM and card operations.
7. Generate reports and metrics on ATM performance and card usage for management review.

Requirements

1. Bachelor’s degree in information technology, Computer Science, or a related field.
2. Minimum of 3 years of experience in ATM and card services management or support.
3. Familiarity with ATM networks, card processing systems, and related technologies.
4. Competency and Experience of Card Management Systems (CMS) products and support including TIETO and CR2 will be an added advantage.
5. Microsoft SQL and Oracle database management
6. Knowledge of Webservices Interfaces Support
7. Knowledge of Cheque and EFT payments processes
8. Knowledge of Oracle products and support including Oracle FLEXCUBE will be an added advantage
9. Experience in working with card management systems and transaction processing platforms.
10. Strong analytical and problem-solving skills.
11. Excellent communication skills to effectively collaborate with cross-functional teams.
12. Knowledge of regulatory compliance related to ATM and card services.

Benefits

Access Bank Botswana provides a competitive package and will offer the successful candidate a salary commensurate with the person’s qualifications and experience.