Software Engineer II, CRM

ABOUT THE JOB

The ACLU seeks applicants for the full-time position of Software Engineer II in the Product and Engineering division of the Technology Department of the ACLU’s National office in New York, NY. This is a hybrid role that has in-office requirements of two (2) days per week or eight (8) days per month. 

The ACLU Technology Department is a broad umbrella covering both the ACLU’s Analytics and its Product & Engineering teams, two robust and innovative divisions that power the work of the ACLU. The department provides trusted, dependable, and impactful analytics, engineering, as well as product management and product design expertise for the ACLU. In partnership with experts across the ACLU, the technology team delivers best-in-class solutions, services, and innovation that advance the ACLU mission and organizational priorities. The tech team strives to ensure the ACLU leads by example in the ethical use of technology by ensuring privacy and security standards are maintained, directional insights are used to inform programming and business strategy, best-in-class products are designed to get the ACLU message out into the world and grow the ACLU supporter base, as well as to help steward high standards for algorithmic fairness, accountability, and transparency.   

This position sits on the Product & Engineering team of the Technology Department. The Product & Engineering division includes engineers, product managers, product designers, and project operations experts who build and maintain engaging digital products and secure technical systems that accelerate the ACLU’s mission as our nationwide guardian of rights and liberties. 

This position is part of a collective bargaining unit. It is represented by ACLU Staff United (ASU).

WHAT YOU'LL DO 

Reporting to the Director of Engineering, the Software Engineer II (CRM) will be responsible for supporting ACLU’s implementation of Blackbaud CRM, collaborating with other engineers, designers, product roles and end users to support the development, deployment, and maintenance of our cloud-based application. This role plays a critical role in ensuring that our system is scalable, secure, and efficient. 

The ideal candidate has hands-on experience in enterprise CRM software development cloud environments and automation and is eager to deepen their skills in engagement system customizations and contribute to the success of our mission-driven organization.

YOUR DAY TO DAY

• Provide Blackbaud CRM technical integration and customization, configuration, and maintenance. 
• Assist in the build and deployment of individual CRM related functions and products that impact constituent data within and across CRM ecosystem. 
• Own specific features or components and implement within established patterns. 
• Assist in code migrations in development environments. 
• Continually work with fundraising team to facilitate changes and improvements they may need. 
• Follow team established best practices and policies relating to software development code reviews.   
• Work with teams to understand business objectives and refine complex feature requirements. Propose solutions and make implementation decisions that are appropriate to the scope and complexity of the problem and consider long-term resourcing and technical maturity objectives. 
• Ensure compliance with privacy and security regulations and ACLU board policies that protect consumer data through processes and tooling 
• Ensure documentation, functional and technical specifications are accurate, clear, and consistently updated, with attention to tailoring communication so that both technical and non-technical stakeholders can easily understand and apply the information 

FUTURE ACLU'ERS WILL 

• Be committed to advancing the mission of the ACLU
• Center and embed the principles of equity, inclusion and belonging in their work by demonstrating commitment to diversity with an approach that respects and values multiple perspectives
• Be committed to work collaboratively and respectfully toward resolving obstacles and conflicts

WHAT YOU'LL BRING

• Demonstrated professional experience developing software for full-stack enterprise systems in a production environment 
• Experience customizing and extending large-scale fundraising CRMs or other enterprise-level constituent data systems 
• Experience with source control using platforms like Azure Repos, Git, or similar and CI/CD experience   
• Experience developing against MS SQL Server (writing performant queries, functions, stored procedures) 
• Experience debugging software solutions for performance and reliability 
• Experience working with and integrating data of varying formats and quality, including third-party API integrations 
• Experience debugging software solutions for performance and reliability 
• Excellent communication and collaboration skills 
• Familiarity with .Net, C#  
• Familiarity with JavaScript frameworks 
• Familiarity with SQL, CSV/JSON processing and ETL, spiky workloads and large volumes of data 
• Understanding of RESTful APIs and integration patterns  
• Understanding of data warehouse design principles (e.g., star schema, dimensional modeling) 
• Knowledge of Blackbaud’s Software Development Kit (SDK) or prior experience developing with Blackbaud products preferred 
• Knowledge around customizing within fundraising CRMs preferred 

COMPENSATION

WHY THE ACLU

For over 100 years, the ACLU has worked to defend and preserve the individual rights and liberties guaranteed by the Constitution and laws of the United States. Whether it’s ending mass incarceration, achieving full equality for the LGBTQ+ community, establishing new privacy protections for our digital age, or preserving the right to vote or the right to have an abortion, the ACLU takes up the toughest civil liberties cases and issues to defend all people.

We know that great people make a great organization. We value our people and know that what we offer is essential not just their work, but to their overall well-being. 

At the ACLU, we offer a broad range of benefits, which include:

• Time away to focus on the things that matter with a generous paid time-off policy
• Focus on your well-being with comprehensive healthcare benefits (including medical, dental and vision coverage, parental leave, gender affirming care & fertility treatment)
• Plan for your retirement with 401k plan and employer match
• We support employee growth and development through annual professional development funds, internal professional development programs and workshops

OUR COMMITMENT TO ACCESSIBILITY, EQUITY, DIVERSITY & INCLUSION

Accessibility, equity, diversity and inclusion are core values of the ACLU and central to our work to advance liberty, equality, and justice for all. For us diversity, equity, accessibility, and inclusion are not just check-the-box activities, but a chance for us to make long-term meaningful change.  We are a community committed to learning and growth, humility and grace, transparency and accountability. We believe in a collective responsibility to create a culture of belonging for all people within our organization – one that respects and embraces difference; treats everyone equitably; and empowers our colleagues to do the best work possible. We are as committed to anti-oppression, anti-ableism, and anti-racism internally as we are externally. Because whether we’re in the courts or in the office, we believe ‘We the People’ means all of us.

With this commitment in mind, we strongly encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, disability, veteran status and record of arrest or conviction, or any other characteristic protected by applicable law.    

The ACLU is committed to providing reasonable accommodation to individuals with disabilities. If you are a qualified individual with a disability and need assistance applying online, please email [email protected]. If you are selected for an interview, you will receive additional information regarding how to request an accommodation for the interview process.

The Department of Education has determined that employment in this position at the ACLU does not qualify for the Public Service Loan Forgiveness Program.