Customer Success Manager

What You Will Do 

• Serve as the primary point of contact for a portfolio of Acumatica customers, ensuring their success and satisfaction throughout the customer lifecycle. 

• Drive adoption of Acumatica solutions, helping customers achieve their business goals and maximize ROI. 

• Achieve world-class NPS/CSAT scores, retention, churn and contraction mitigation, renewals, and expansion goals via effective and proactive account management. 

• Conduct regular business reviews (QBRs/ABRs) to assess progress, identify opportunities, and align strategic objectives. 

• Own and manage customer escalations, coordinating across departments to ensure timely and effective resolution. 

• Provide guidance on product features, policies, and licensing questions. 

• Act as a trusted advisor, sharing best practices and insights to help customers optimize their use of Acumatica. 

• Contribute to Customer Success best practices and continuously improve processes to enhance customer experience.