Senior IT Business Analyst

• Partner with assigned Business Process Owners as the Technical Process Owner for key Acumatica process groups to improve operational performance via process redesign, technology solutions and automation.
•  Analyze business issues, define requirements, design computer programs, process improvements and recommend automated system controls and protocols to solve organizational information issues.
•  Determine operational objectives, gather information, and evaluate output requirements and formats.
•  Work closely with Business Process Owners and key end users to analyze, define, model, and document systems requirements. Identify project milestones, phases, and elements, and keep team within timeline and budget.
• Construct workflow charts, diagrams and process flows, study system capabilities, and write specifications.
• Implement system configuration changes, business events, custom reports and dashboards, data export/imports, etc.
• Develop organizational change management framework and conduct user acceptance testing.
• Create end-user documentation (e.g., user guides, process flow charts, training materials) and deliver training.
• Partner with business and technical teams in establishing project teams and providing overall direction for the technology development components of projects from initiation through to delivery.
• Gather required data from end-users to evaluate objectives, goals, and scope to create technical specifications.
• Keep leadership informed of key issues that may impact project completion, budget, or other results.

Who you are...

• Service Minded. You deliver customer service like you expect to receive it; with excellence.
• Results-oriented. You love the doing and the process but you are all about results. You have excellent analytical and problem solving abilities, including the ability to effectively prioritize and execute activities in a high-pressure just in time environment. You adhere to and analyze standards and procedures for workflow and change management.
• Communicator. You have outstanding verbal and written communication skills with domestic and international customers, both external and internal
• Great with Customers. You have an ability to establish great rapport with people, and you have a track record working with customers. You work successfully alongside external and internal customers who are technical and non-technical when executing your daily responsibilities and contributing to cross-functional projects of broad scope.