IT Business Analyst

50% Business Analysis

• Collaborate with internal and partner stakeholders to gather, document and analyze business requirements
• Develop process maps, user stories, and functional specifications
• Identify gaps in business processes and recommend improvements
• Conduct impact assessments of proposed changes
• Facilitate meetings and workshops to capture requirements and validate solutions
• Support the creation of test plans, test cases, and conduct user acceptance testing
• Provide end user training and supporting documentation
• Utilize PMO artifacts that feed the production process in a standardized manner with clearly defined RACI matrix
• Design new features and create functional specifications, analyze backward. compatibility of product changes, negotiate specifications with all stakeholders.
• Decomposition of changes in Acumatica screens/supporting applications and setting the task for developers, coordination of implementation details and possible changes to the original requirements.
• Interaction with automated testing engineers, technical writers and support engineers within the project under development.
• Comparison of functional specifications with actual changes in the product, acceptance testing and verification of corrected errors.
• Maintenance: processing support requests, manual verification of the fixed bugs.

50% Acumatica ERP/CRM and Supporting Systems Configuration (Systems analyst)

• Configure and customize Acumatica ERP/CRM modules based on business requirements
• Design and implement workflows, recommend security roles and data structures
• Develop custom reports or dashboards with Acumatica / or relay requirements for more complex reporting to IT – Data team
• Collaborate with vendors and internal teams to handle biannual software updates
• Stay updated on Acumatica’s latest features and recommend upgrades or improvements for the engineering team to address in the product