Senior Systems Engineer

You will be a part of a team responsible for leading the day-to-day operation of various SaaS delivery environments, as well as strategic initiatives to ensure demonstrated levels of reliability, scalability, and quality of service. The successful candidate will have strong experience with Windows-based web environments, relational databases, PowerShell, and cloud infrastructure. This role focuses on resolving complex support cases submitted by our partners and customers, as well as driving innovation and continuous improvement across the team. You will be comfortable working with a wide range of platforms, scripting languages, protocols, and web technologies to achieve maximum levels of operational efficiency and quality of service to customers.   

Some of the things you'll be doing include:  

• Provide exceptional customer service and help desk support 

• Leading incident management and day-to-day monitoring, ensuring services and applications are operating optimally and Service Level Agreements (SLAs) are met 

• Administering and maintaining Acumatica SaaS Deployment lifecycle operations 

• Operating and maintaining AWS environments 

• Support, diagnose, and maintain Microsoft SQL Server environments to ensure reliable performance 

• Using PowerShell to automate operational tasks, troubleshooting, maintenance, and administration 

• Identify and implement innovative solutions to optimize systems, processes, and technologies to drive continuous improvement and enhance service delivery. 

• Collaborating with cross-functional teams to ensure alignment and consistency across the organization 

• Participate in a rotating weekend on-call schedule.