UX/Data Visualisation Expert - RMEIT Programme

UX/Data Visualisation Expert – CRM Support & Institutionalisation 

Background 

Revenue Mobilisation, Investment and Trade (REMIT) programme, funded by the UK’s Foreign, Commonwealth and Development Office (FCDO) and implemented by Adam Smith International (ASI) is a technical assistance program aimed at driving reforms that strengthen macroeconomic stability, foster sustained economic growth, promote mutual prosperity, create jobs, and reduce poverty. REMIT supports the Government of Pakistan, its ministries, and institutions in enhancing revenue mobilization, improving the investment climate, reducing trade barriers, and strengthening macroeconomic policy management.

Since 2024, REMIT’s technical team has supported FBR to develop and operationalise a Compliance Risk Management (CRM) engine - starting with analysis of taxpayer data and a pilot on a defined subset of cases. Following a successful pilot, the work was scaled to corporate taxpayers by applying unsupervised learning methods to segment and prioritise cases across both Income Tax and Sales Tax. The approach was subsequently extended to non-corporate taxpayers using a complementary rules-and-threshold framework. Both modules have now been rolled out across field formations, with supporting trainings and workshops underway to embed routine use.  

Assignment Objectives

• Support FBR in implementing the Compliance Risk Management Framework by running the process on the inputs envisaged in the framework to deliver the intended outputs  

• Update the current CRM system risk rules by layering data science models over the parameters to improve effeciency, reduce false positives and decrease overall flagging. 

• Improve data pipelines with quality checks, lineage logs and secure access controls. 

• Provide training across selected field offices across Pakistan on the use of CRM and provide assitive material i.e., user manuals. 

• Enable FBR to use CRM for effective treatment of risks 

• Institutionalise feedback loops from workshops to refine rules, models and the UX of CRM dashboards. 

• Build capacity of FBR’s CRM Wing to sustain these practices beyond REMIT support. 

Job Summary 

The UX / Data Visualisation Expert will lead the user-centred refinement of FBR’s CRM dashboards, improving overall information architecture, navigation, layouts, filters, and visual clarity so field officers can use the tool consistently for day-to-day risk-led case selection. Working closely with the FBR CRM Wing, PRAL, and field formations, the role will translate workshop and user feedback into iterative dashboard improvements, ensure dashboards remain aligned with evolving risk parameters and registers, and support adoption through clear, user-friendly outputs.

Duties and Responsibilities 

·       Review existing CRM dashboards and identify the main usability and navigation issues affecting day-to-day case selection.

·       Redesign the dashboard navigation, layout, and information hierarchy so key insights are visible quickly and drill-down is intuitive.

·       Improve visual clarity and consistency across charts, labels, legends, filters, and thresholds (Income Tax and Sales Tax).

·       Simplify user flows between views (filtering, drill-down paths, cross-links, and back-navigation) to reduce unnecessary steps.

·       Run short working sessions with the CRM Wing and field users to gather feedback, test changes, and translate input into revisions.

·       Coordinate with PRAL/technical teams to ensure changes are implementable, and support QA before release.

·       Produce light-touch user support material (screenshots/quick guide) and maintain a brief change log for updates.

·       Keep dashboard standards documented (naming, default views, layout rules) to ensure future additions remain coherent.